Clinical Account Manager

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

Job Summary:

The Customer Success Team is focused on helping SmithRx’s clients derive the full value of their PBM services. We build and manage effective relationships with our customers’ operational leadership, communicating the value of our services in the context of customers’ business goals with the goal of retaining high performing, satisfied customers. We identify risks to client satisfaction proactively and collaborate across product and operational lines to tenaciously pursue solutions and advocate for our clients.

What you will do:

• Collaborates with clients and account managers to provide clinical expertise, including insights on drug spend and utilization, clinical management strategies, medication alternatives, and formulary compliance.
• Provides superior clinical consultation and clinical account management with a focus on client satisfaction, client retention, and trend management.
• Analyzes claims data to identify trends and cost savings opportunities.
• Comprehends and effectively explains formulary and clinical program's value proposition to clients.
• Supports communications of formulary changes and program updates for internal and external partners.
• Recommends clinical programs for clients to provide cost savings to clients and members.
• Stays current with market trends and provides clinical market intelligence to clients
• Communicates drug information to clients and responds to plan-specific clinical inquiries
• Creates and updates clinical marketing materials.
• Collaborates with and provides guidance to account management on clinical aspects of client quarterly reviews (QBRs) – quarterly spend, trends, benchmark updates for pharmacy benefits
• Able to incorporate treatment and practice guidelines into client presentations, including up-selling opportunities
• Analyzes data and interprets drug benefit designs. Clearly communicates analytical and reporting needs to supporting departments

What you will bring to SmithRx:

• Bachelor’s and Advanced Degree in Pharmacy, RPh or Pharm D
• Current and unrestricted Pharmacist license (any state)
• 5+ years of experience working as a licensed pharmacist
• 3+ years of working knowledge of healthcare benefits, account management, pharmacy benefits, or commercial health insurance preferred
• 3+ years of experience working in a client-facing role with external clients (beyond patients and prescribers) required
• Executive-level communication (including developing & delivering formal presentations) and interpersonal skills required
• A passion for the customer experience and customer satisfaction
• Dedicated to solving difficult problems together in collaboration with the broader team
• Self-driven, results-oriented work ethic with a positive outlook
• Ability to take the initiative with little to no direction
• Empathic communicator with a consultative approach, able to see things from another person's point of view

SmithRx Offers You:

• Hightly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits
• 401(k) Retirement Savings Program
• Short-term and long-term disability
• Paid Company Holidays
• Wellness Benefits
• Discretionary Paid Time Off
• Commuter Benefits
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities