Clinical Access Specialist

About the role

The Clinical Access Specialist in the Department of Psychiatry is responsible for patient intake by administering clinical screenings, accurately recording clinical history, and performing follow-up coordination. The incumbent will also be responsible for referral management by building and maintaining knowledge of program needs of assigned program(s) and site(s).

Responsibilities

• Patient Intake (55%): Administers clinical screenings to prospective patients to assess mental health status and appropriateness for available clinicians and programs across the Faculty Practice Organization, in accordance with Departmental and team standards and protocols.
• Patient Intake (55%): Accurately records clinical history and background information in electronic medical records (EMR) system, as per intake protocols and standards.
• Patient Intake (55%): Performs all follow-up coordination for clinical screenings: communicating with program directors and clinicians for review and triage, scheduling evaluations, and other administrative duties.
• Patient Intake (55%): Responds to online inquiries from prospective patients and/or caregivers about Columbia Psychiatry clinicians and programs.
• Patient Intake (55%): Serves as subject matter expert on assigned program(s) and site(s). Attends program meetings, builds relationships with clinical directors and program faculty, and maintains regular correspondence with programs to ensure up-to-date information.
• Patient Intake (55%): Maintains assigned internal intake resources and updates team on any changes.
• Referral Management (25%): Builds and maintains knowledge of clinical offerings, provider expertise, and program needs of assigned program(s) and site(s) to facilitate appropriate clinical referrals.
• Referral Management (25%): Applies expertise to connect prospective patients with appropriate internal and external resources, serving as liaison between callers, clinical services, external referral sources, and treatment programs.
• Referral Management (25%): Conducts outreach to and build relationships with external and community organizations to develop referral resources, in service of holistic patient support.
• Referral Management (25%): Maintains referral resources and educates the team on available referral opportunities.
• Strategy (10%): Tracks, monitors, and reports on assigned metrics, such as intake volume, screenings, evaluations, conversion rates, and new faculty onboarding caseloads, internally and to program directors.
• Strategy (10%): Supports research efforts by entering data and assisting in the maintenance of a computer database to track program trends, screening outcomes, and general data.
• Strategy (10%): Participates in a culture of continuous improvement by identifying opportunities, proposing project ideas, and collaborating on projects and initiatives to meet team goals and improve team processes and procedures.
• Strategy (10%): Utilizes tools and reporting mechanisms to track progress and ensure timely communication of issues and status.
• Strategy (10%