Patient Access Specialist

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We need to parse the posting. The posting text: "What We Offer Responsible for staffing multiple hospital entry points to provide registration-related functions including the Emergency Department, Outpatient Imaging, Outpatient Surgery, and others. Responsible for pre-registration, registration, verification activities and gathering and processing of patient demographic and financial information. Responsible for identifying source of payment and collecting payment and interfacing with insurers, members of the hospital and medical staff. Maintains current knowledge of Federal and State regulatory compliance guidelines and joint commission requirements. Promotes departmental objectives through cooperation and quality performance. Cross training required in multiple administrative support functions and registration points. Works in fast paced, stressful environment requiring staffing weekdays and weekends all hours. Depending on the assigned facility, scheduled shift, and other factors, may be responsible for physically assisting patients into the registration area and/or providing bedside registration. What We're Looking For Education: High School Diploma or GED, required. Experience: Minimum one year experience in patient access, registration, billing, cash collection, insurance and/or pre-certification in a medical environment, preferred.One year Customer Service experience in any field, preferred.One year of clerical experience in medical office setting. Other related experience may be considered in lieu of medical office experience, preferred.Additional Skills (required): Demonstrated knowledge of insurance plans and coordination of benefits, registration processes, collection and cash receipting in compliance with regulatory standards, emergency codes and appropriate responses, and applicable federal and state healthcare regulations. Excellent interpersonal and communication skills, possesses experience and competency in customer relation skills. Ability to organize and prioritize work in a stressful environment with changing priorities. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Ability to work effectively as a member of a team and individually. Good oral and written communication skills. Good problem solving skills. Basic medical terminology, knowledge can be obtained through formal classes or work experience. Basic computer skills and experience in patient registration systems. Maintains current knowledge of Federal and State regulatory compliance guidelines and JCAHO requirements. Participates in and facilitates communication between their supervisors other Revenue Cycle Departmental staff and management in order to strengthen and improve processes within the revenue cycle. Adheres to departmental objectives through cooperation and quality performance. Detailed knowledge of government payors. Ability to drive/travel to multiple facilities/locations as needed. Cross trained in multiple areas including ability to work in all registration points.Additional Skills (preferred): Reading procedural orders, basic scheduling functions, understanding of insurance benefits, insurance plans and coordination of benefits. Why Choose Novant Health? At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 170656" We need to remove boilerplate: "Why Choose Novant Health?" maybe considered boilerplate? It's a description of culture; could be considered part of "About the role"? Might be considered fluff but it's specific to the employer. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. "Why Choose Novant Health?" is not exactly those, but could be considered marketing fluff. However it's not prohibited. It might be okay to keep as part of "About the role" or a separate section like "About the Company". But we only have allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We could put the Novant Health description under "About the role". Or maybe we omit it if it's not substantive? It's somewhat generic but still about the company. I'd include it in About the role. We need to extract responsibilities: The first paragraph after "What We Offer" lists responsibilities. So we can put that under

Responsibilities

with

• items. Then "What We're Looking For" includes Education, Experience, Additional Skills (required) and Additional Skills (preferred). We need to map to sections: Requirements, Qualifications, Skills. The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to decide what goes where. Typically: Responsibilities: duties. Requirements: maybe education and experience. Qualifications: maybe skills? But we have both Requirements and Qualifications and Skills. We need to decide based on content. We have Education, Experience, Additional Skills (required), Additional Skills (preferred). Could split: Requirements: Education and Experience. Qualifications: maybe Additional Skills (required). Skills: Additional Skills (preferred). Or we could combine required skills under Qualifications and preferred under Skills. That seems reasonable. We also have "What We Offer" which is basically responsibilities; we already used that. We have no explicit Pay, Benefits, Schedule info. The posting mentions "Works in fast paced, stressful environment requiring staffing weekdays and weekends all hours." That's schedule info: weekdays and weekends all hours. Could be used for Schedule section. Also "Depending on the assigned facility, scheduled shift, and other factors, may be responsible for physically assisting patients..." That's also schedule/shift. So we can create a Schedule section with that info. Benefits: Not mentioned. Pay: Not mentioned. So we omit those sections. About the role: Could include the Novant Health description and maybe overview. We'll put the "Why Choose Novant Health?" paragraph there. Now we need to ensure we don't repeat job title as heading. Not needed. We must not include duplicated lines. Ensure we preserve all substantive information. Let's extract responsibilities list: - Staffing multiple hospital entry points to provide registration-related functions including the Emergency Department, Outpatient Imaging, Outpatient Surgery, and others. - Pre-registration, registration, verification activities and gathering and processing of patient demographic and financial information. - Identifying source of payment and collecting payment and interfacing with insurers, members of the hospital and medical staff. - Maintaining current knowledge of Federal and State regulatory compliance guidelines and joint commission requirements. - Promoting departmental objectives through cooperation and quality performance. - Cross training required in multiple administrative support functions and registration points. - Working in fast paced, stressful environment requiring staffing weekdays and weekends all hours. - Depending on the assigned facility, scheduled shift, and other factors, may be responsible for physically assisting patients into the registration area and/or providing bedside registration. We could combine the last two as schedule/environment but they are responsibilities. Now Education: High School Diploma or GED, required. Experience: Minimum one year experience in patient access, registration, billing, cash collection, insurance and/or pre-certification in a medical environment, preferred. One year Customer Service experience in any field, preferred. One year of clerical experience in medical office setting. Other related experience may be considered in lieu of medical office experience, preferred. We could combine as bullet list. Additional Skills (required): list: - Demonstrated knowledge of insurance plans and coordination of benefits - Registration processes - Collection and cash receipting in compliance with regulatory standards - Emergency codes and appropriate responses - Applicable federal and state healthcare regulations - Excellent interpersonal and communication skills, possesses experience and competency in customer relation skills - Ability to organize and prioritize work in a stressful environment with changing priorities - Must be able to interact with individuals of all cultures and levels of authority - Requires the ability to maintain confidentiality - Ability to work effectively as a member of a team and individually - Good oral and written communication skills - Good problem solving skills - Basic medical terminology, knowledge can be obtained through formal classes or work experience - Basic computer skills and experience in patient registration systems - Maintains current knowledge of Federal and State regulatory compliance guidelines and JCAHO requirements - Participates in and facilitates communication between their supervisors other Revenue Cycle Departmental staff and management in order to strengthen and improve processes within the revenue cycle - Adheres to departmental objectives through cooperation and quality performance - Detailed knowledge of government payors - Ability to drive/travel to multiple facilities/locations as needed - Cross trained in multiple areas including ability to work in all registration points Additional Skills (preferred): - Reading procedural orders - Basic scheduling functions - Understanding of insurance benefits - Insurance plans and coordination of benefits Now schedule: "Works in fast paced, stressful environment requiring staffing weekdays and weekends all hours." Also "Depending on the assigned facility, scheduled shift, and other factors, may be responsible for physically assisting patients into the registration area and/or providing bedside registration." Could be schedule. We'll create Schedule section with those two points. Now About the role: Could include the Novant Health description: "At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves." Also maybe the initial "What We Offer" sentence? Actually "What We Offer" is the heading but we used that for responsibilities. The phrase "What We Offer" is not needed as heading. We'll just put the Novant Health description. We should also maybe include a brief overview of the role? The responsibilities already cover. Thus About the role section will contain that paragraph. Now we need to output HTML fragment: use

  for each section heading, then

  for prose,

  • for lists. We must not include any extra markup like or . Just the fragment. We need to ensure we don't create empty sections. Let's structure:

    About the role

    At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

    Responsibilities

    • Staffing multiple hospital entry points to provide registration-related functions including the Emergency Department, Outpatient Imaging, Outpatient Surgery, and others.
    • Pre-registration, registration, verification activities and gathering and processing of patient demographic and financial information.
    • Identifying source of payment and collecting payment and interfacing with insurers, members of the hospital and medical staff.
    • Maintaining current knowledge of Federal and State regulatory compliance guidelines and joint commission requirements.
    • Promoting departmental objectives through cooperation and quality performance.
    • Cross training required in multiple administrative support functions and registration points.
    • Working in fast paced, stressful environment requiring staffing weekdays and weekends all hours.
    • Depending on the assigned facility, scheduled shift, and other factors, may be responsible for physically assisting patients into the registration area and/or providing bedside registration.

    Requirements

    • Education: High School Diploma or GED, required.
    • Experience: Minimum one year experience in patient access, registration, billing, cash collection, insurance and/or pre-certification in a medical environment, preferred.
    • One year Customer Service experience in any field, preferred.
    • One year of clerical experience in medical office setting.
    • Other related experience may be considered in lieu of medical office experience, preferred.

    Qualifications

    • Demonstrated knowledge of insurance plans and coordination of benefits
    • Registration processes
    • Collection and cash receipting in compliance with regulatory standards
    • Emergency codes and appropriate responses
    • Applicable federal and state healthcare regulations
    • Excellent interpersonal and communication skills, possesses experience and competency in customer relation skills