Patient Access Specialist

About the role

The Patient Access Specialist guides patients through the admissions process by screening for eligibility, preparing patient information for clinical staff, and answering patient questions. Working under direct supervision, the role also prepares patients for intake, processes them during admission, and guides them through discharge.

Responsibilities

• Utilize tools and resources to perform responsibilities accurately and efficiently, including documentation of requests and responses to ensure accuracy in clinical, employee, regulatory and/or financial records.
• Collect patient demographic data, obtain insurance information, and verify eligibility and benefits.
• Collect patient financial liability at time of service.
• Meet productivity requirements to ensure excellent service is provided to customers.
• Identify patient needs by asking questions to interpret, analyze and anticipate the patient situation in order to resolve problems, route requests or initiate emergency dispatch, utilizing effective customer service skills.
• Demonstrate willingness and ability to work collaboratively with others for concise and timely flow of information.
• Communicate issues or potential issues involving customer service and process improvement opportunities to management.
• Perform other duties as assigned.

Requirements

• Education: High School Diploma or equivalent.
• Experience: 1 year experience in patient access, or a similar healthcare administrative role.

Qualifications

• Preferred: Certification in healthcare administration or medical office management (e.g., Certified Healthcare Access Associate – CHAA).

Schedule

Monday through Friday, 7:30 am – 4:00 pm.