Clinic Technician

About the role

Performs treatments, procedures, and patient care in the clinic. Reports to the Team Clinic RN under the direction of the Clinical Services Director.

Responsibilities

• Fulfills participant care responsibilities as assigned by the Clinic Nurse or designee within the CNA/CMA scope of practice.
• Performs procedures and treatments under the supervision of the Clinic nurse or designee, which may include venipuncture, EKG, wound care (within scope of practice), urine specimens, etc.
• Provides personal care to participants at Senior TLC (bathing, dressing, feeding, toileting, transfers, lifting, and incontinent care.)
• Schedules participants to be seen in the clinic per IDT and assists with the participants navigating care throughout the encounter process to maximize participant satisfaction.
• Works with Clinic Nurse and Primary Care Provider along with the IDT to assist participants with holistic needs in the clinic setting.
• Documents participant care delivered as planned, variations & records observations in participant’s electronic medical record.
• Reports & documents in the EMR any changes in participant condition to team members.
• Assists nurse with obtaining and documenting vitals and completing basic triage care.
• Assists with transporting participants to the clinic.
• Assists with basic finger sticks and other labs.
• Answers phone calls, documents messages for clinic staff and assures closure of loop on communication with participants and caregivers.
• Makes & documents follow-up phone calls and communication to families and caregivers as directed.
• Supports Senior TLC’s mission by enhancing mobility, independence, quality of life, and quality of end of life for the participants.
• Supports the Senior TLC IDTs and promotes unity amongst team members while interacting with the team, other co-workers, and/or participants.
• Supports team members and functions as a team player while providing that support and adheres to the “do no harm” statement.
• Accepts teammate’s professional and cultural differences as they relate to participant care and supports team’s decisions while promoting a united team for the participants’ continuity of care and for staff development.
• Follows up on Specialist visits as directed.
• Assists with Podiatry and Dental clinic as assigned.
• Cleans exam rooms in the clinic (i.e. make beds, change linens).
• Re-stocks clinic supplies.
• May assist with ordering supplies as needed.
• Maintains a clean/orderly workspace in the clinic environment.
• Properly disposes of bio-hazard waste.
• Participates in home services on call and/or weekend rotation for PCS.
• Participates in staff meetings as required.
• Assists nurse/provider with any activities requested in the clinic, performs annual competencies and yearly evaluation within required time frames, and other duties as assigned.

Requirements

• High School Diploma or GED
• 1-2 years experience as a CNA I, CNA II or CMA/RMA
• At least 1 year experience working with the frail elderly population
• Valid NC license, registry, or certification in the field of practice
• Maintenance of current unrestricted driver’s license
• Medically cleared for communicable diseases and immunizations up to date before direct participant contact

Qualifications

Able to communicate effectively both verbally and in written form; able to lift and turn participants; knowledge of and care to adult/geriatric patients with chronic health conditions; must act within scope of authority; meet standardized competencies set by Senior TLC and approved by CMS before working independently.

Skills

• Ability to work effectively in a team environment
• Excellent verbal and written communication skills
• Ability to write and present information clearly
• Ability to work with adult geriatric patients
• Proficient computer skills with MS Office products, knowledge of Excel and previous EMR experience
• Excellent customer service and communication skills
• Ability to effectively handle difficult and unusual interpersonal situations
• Consistently demonstrates responsibility, accountability and dependability