Clinic Support Coordinator

Schedule

Typical hours: Monday through Friday
Typical hours: 8:00am to 4:30pm CST

Job Duties & Responsibilities

• Performs variety of administrative processes, is the first and last point of contact with patients daily.
• Answers telephone and provides accurate Rogers program and services information to callers.
• Registers and schedules patients and confirms insurance guarantor information.
• Responsible for daily check-in and check-out of patients and reporting of this information.
• On admission, verifies patient identification, demographic, insurance, and ensures all paperwork and consent information are obtained/updated in the medical record.
• Maintains and orders supplies.
• Distributes incoming packages and mail.
• Maintains medical records ensuring accuracy of document placement.
• Reviews all active medical records for correct placement of forms, and patient information.
• Files all reports accurately and in a timely manner.
• Completes All Documentation Within Required Timeframe.
• Ensures routine and priority tasks are completed within established timeframe.
• Captures and tracks project metrics and statistics as assigned by operations leadership.
• Copies documents for treatment team.
• Absorbs and facilitates treatment by acting as a communication resource to other disciplines, external agencies, and as directed by treatment team.
• Maintains the environment in a safe, orderly manner.
• Performs Other Duties As Assigned.
• Conduct self in a professional manner.
• Demonstrate organizational skills that promote timely response to all inquiries and to task completion.
• Communicate with all individuals in a positive and professional manner.
• Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution.
• Communicate concerns and provide solutions for same.
• Attend outside seminars to promote professional growth.
• Demonstrate a positive and professional attitude toward all customers.
• Comply with the Hospital’s policies and procedures, including Human Resources, Infection Control, Employee Health policies and programs.
• Project a professional image by wearing appropriate, professional attire.

Education/Training Requirements

• Eighteen (18) years of age, or older.
• High school diploma required.
• Proficiency with computer programs (Microsoft, Excel, etc.) and electronic health record software is required; Cerner is preferred.
• Previous experience working in an office setting, medical office or psychiatric setting is preferred.
• Basic knowledge of equipment utilized to perform clerical duties.
• American Heart Association Provider CPR certification is required within thirty (30) days of hire. Annual re-certification is required.
• Formal training in crisis prevention and intervention is required within sixty (60) days of date of hire. Annual re-certification is required.