Clinic Supervisor - Jovive Wound Care - Mission Viejo

About the role

Owns daily operations of the practice: opening and closing procedures, staff coverage, patient flow, and end-of-day reconciliation.

Leads pre-shift huddles and communicates provider schedules, patient volume expectations, and operational updates to the team.

Establishes and maintains open, effective communication with all staff, providers, and cross-functional partners.

Makes real-time staffing, flow, and escalation decisions, often with incomplete information.

Recognizes acuity changes; escalates appropriately; supports staff during acute events without taking over provider decision-making.

De-escalates upset patients; delivers difficult feedback to peers and staff; communicates upward clearly and concisely.

Interprets throughput reports, patient satisfaction scores, and productivity dashboards; identifies trends and proposes corrective actions.

Executes new protocols and workflows; brings the team along without becoming a bottleneck.

Understands medical terminology, patient care standards, and clinical procedures relevant to the practice.

Understanding of clinical documentation standards, billing documents, medical insurance, and Workers' Compensation documentation (where applicable).

Responsibilities

• Owns daily operations of the practice: opening and closing procedures, staff coverage, patient flow, and end-of-day reconciliation.
• Leads pre-shift huddles and communicates provider schedules, patient volume expectations, and operational updates to the team.
• Establishes and maintains open, effective communication with all staff, providers, and cross-functional partners.
• Makes real-time staffing, flow, and escalation decisions, often with incomplete information.
• Recognizes acuity changes; escalates appropriately; supports staff during acute events without taking over provider decision-making.
• De-escalates upset patients; delivers difficult feedback to peers and staff; communicates upward clearly and concisely.
• Interprets throughput reports, patient satisfaction scores, and productivity dashboards; identifies trends and proposes corrective actions.
• Executes new protocols and workflows; brings the team along without becoming a bottleneck.
• Understands medical terminology, patient care standards, and clinical procedures relevant to the practice.
• Understanding of clinical documentation standards, billing documents, medical insurance, and Workers' Compensation documentation (where applicable).

Requirements

• High school diploma or GED equivalent required.
• Three (3) years of experience in an ambulatory clinical setting (urgent care, wound care, primary care, or specialty clinic) required.
• One (1) year of supervisory experience OR demonstrated informal leadership (front-office lead or clinical lead) required.
• If Medical Assistant, current BLS/CPR certification from the American Heart Association or American Red Cross is required.
• If Medical Assistant, must be in good standing and certification must be from an accredited institution.
• Proficiency with electronic health records and clinical workflow software required.
• Associate or bachelor’s degree in healthcare administration, nursing, business, or related field preferred.
• Five (5) + years of ambulatory experience with two (2) + years of formal supervisory experience preferred.
• Setting-relevant experience: urgent care volume of 30+ patients per day OR wound care experience with CTP and advanced dressing exposure preferred.
• Wound Care Certification (WCC, CWCA, or CWS) — for wound care practices preferred.
• Bilingual (English/Spanish or other language matching the patient panel) preferred.
• Experience with workers' compensation and occupational medicine (for urgent care practices) preferred.

Qualifications

• High school diploma or GED equivalent required.
• Three (3) years of experience in an ambulatory clinical setting (urgent care, wound care, primary care, or specialty clinic) required.
• One (1) year of supervisory experience OR demonstrated informal leadership (front-office lead or clinical lead) required.
• If Medical Assistant, current BLS/CPR certification from the American Heart Association or American Red Cross is required.
• If Medical Assistant, must be in good standing and certification must be from an accredited institution.
• Proficiency with electronic health records and clinical workflow software required.
• Associate or bachelor’s degree in healthcare administration, nursing, business, or related field preferred.
• Five (5) + years of ambulatory experience with two (2) + years of formal supervisory experience preferred.
• Setting-relevant experience: urgent care volume of 30+ patients per day OR wound care experience with CTP and advanced dressing exposure preferred.
• Wound Care Certification (WCC, CWCA, or CWS) — for wound care practices preferred.
• Bilingual (English/Spanish or other language matching the patient panel) preferred.
• Experience with workers' compensation and occupational medicine (for urgent care practices) preferred.

Skills

• Leadership & Team Development — Coaches staff to top-of-license practice; provides direct, timely feedback; identifies performance issues early and escalates appropriately.
• Operational Judgment — Makes real-time staffing, flow, and escalation decisions, often with incomplete information.
• Clinical Situational Awareness — Recognizes acuity changes; escalates appropriately; supports staff during acute events without taking over provider decision-making.
• Communication Under Pressure — De-escalates upset patients; delivers difficult feedback to peers and staff; communicates upward clearly and concisely.
• Regulatory & Compliance Fluency — HIPAA, OSHA, CLIA, and practice-specific standards (radiation safety for urgent care; Medicare wound care LCDs for wound clinics).
• Data Literacy — Interprets throughput reports, patient satisfaction scores, and productivity dashboards; identifies trends and proposes corrective actions.
• Technology Proficiency — Skilled with EHR platforms, patient portals, scheduling systems, and standard office/productivity software; capable of coaching others.
• Change Adaptability — Executes new protocols and workflows; brings the team along without becoming a bottleneck.
• Medical Knowledge — Demonstrates working knowledge of medical terminology, patient care standards, and clinical procedures relevant to the practice.
• Documentation & Billing Fluency — Understanding of clinical documentation standards, billing documents, medical insurance, and Workers' Compensation documentation (where applicable).

Benefits

Superior health plan options
Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service)
Outstanding Paid Time Off: Start at 4 weeks’ PTO, Paid holidays, Sabbatical
Student Loan Refinancing Discounts
Professional and Career Development Program
EAP and travel assistance included
Wellness program
Commuter Benefits Program

Pay

Salary range for this role is $30.52 - $38.15 per hour.

Schedule

Flexible schedule to accommodate the needs of the clinic and the patient population.