Clinic Supervisor

Job Functions

Oversight of daily operations in assigned clinics.
Facilitates smooth clinic flow and communication between all departments.
Ensures compliance with existing policies and procedures and works with the Operations Manager to devise new policies and procedures.
Assist Operations Manager in hiring of clinical staff, perform competency administration and assist with training for all new hires and annual competencies for existing staff.
Examine and resolve complaints received from staff, visitors, patients, and physicians, in partnership with the Operations Manager.
Performs annual reviews alongside the Operations Manager.
Schedules staff and ensures coverage if absences on a daily basis with assigned region.
Approve staff PTO, approve staff timecards weekly.
Ensures the maintenance of a safe and functional clinic environment, including facilities, equipment, and supplies.

Weekly Huddles and Meetings

Weekly huddle with office leads and with the Operations Manager.
Participation in Operations meetings as needed.
Lead monthly location meetings and prepare metrics as assigned.

Back-up Roles

• Back-up Photographer: Performs OCT, FAF, Fluorescein Angiography, and Fundus Photography on a variety of devices. Maintain photography supplies, cameras, and equipment.
• Back-up Technician: Test patient’s far acuity, near acuity, peripheral vision, depth perception, visual field, and tonometry and enter into EMR. Dilate eyes. Room patients and assist doctor with numbing, rinsing, and procedure set up, and any other ophthalmic technician duties, as needed.
• Back-up Front Desk: Check patients in, give forms to new patients, update histories on established patients, check out, make follow-up appointments, and any other front desk duties, as needed.

Other Responsibilities

Other duties as assigned by Operations Manager or physician.

Accountabilities

• Establish and administer clinic policies and oversee standard work.
• Sets goals for performance and deadlines in ways that comply with company’s plans and vision and communicates them to staff.
• Organizes workflow and ensures that employees understand their duties or delegated tasks.
• Maintains employee productivity and provides constructive feedback and coaching.
• Receives complaints and resolves problems.
• Passes on information from upper management to employees and vice versa.
• Trains new employees.
• Ensures adherence to legal and company policies and procedures and undertakes disciplinary actions if the need arises.

Requirements

• Skills Required: Excellent patient relations. Ability to handle multiple tasks simultaneously. Exceptional organizational skills. Excellent communication, both written and verbal. Leadership abilities and strong interpersonal skills. Ability to train others.
• Experience Required: Medical clinic supervisory experience. Experience Preferred: 3 years of past medical clinic, front desk, or surgery scheduling experience.
• Education Required: Or Equivalent Minimum high school diploma. College degree or continuing education courses desirable.
• Physical Standards, Including Lifting And Pushing Requirements: Must be able to remain in a stationary position for 50% of scheduled shift or more, be able to frequently move about the office to direct patients, access office supplies, and equipment, and be able to lift up to 50 pounds. Must be able to communicate with patients to convey necessary medical and financial information and document accurately in EMR and practice management system.
• Travel Requirements: Periodic travel to other clinic locations as needed.
• Equipment Position Requires: Use of telephone and office equipment such as computers, copier, fax, and scanner. Use of medical equipment such as exam chairs, imaging equipment, pharmaceutical refrigerators, and diagnostic testing equipment. Use of Microsoft Office products.
• OSHA Classification Category: I. Position requires exposure to blood, bodily fluids, or tissues.