Clinic Supervisor II

About the Role

At Samaritan, we do more than deliver healthcare—we make a meaningful difference in the lives of our community every day. We’re committed to creating an exceptional workplace where professionals feel valued, supported, and inspired to provide outstanding care to every patient we serve.

The Clinic Supervisor oversees the daily operations of a single practice or multiple small medical practice offices with five to fifteen providers, focusing on physician and professional relationships, customer service, and financial management.

Responsibilities

• Coordinates the day-to-day operations of assigned departments, focusing on physician relationships, professional relationships, customer service, and financial management.
• Effectively coordinates clinic operations by aligning administrative policy, physician preferences, and patient needs.
• Acts as a liaison between support professionals, physicians, and Directors of Operations.
• Maintains open communication with clinic leadership, hospital departments, referring physicians, and staff physicians.
• Maintains authority to purchase daily operational supplies, control inventory, and order adequate stock while practicing cost containment.
• Assists in preparing and/or coordinating operational, manpower, and capital budgets; adheres to financial and operational budgets.
• Ensures quality control and environmental standards to promote a favorable clinic image.
• Manages effective and efficient patient and professional scheduling while maintaining adequate staffing levels.
• Coordinates in-service training, continuing education, and orientations for staff.
• Oversees supervision of professionals, including recruitment, hiring, performance evaluations, and personnel actions.
• Motivates professionals to achieve peak productivity and performance.
• Maintains timecards and reports worked time to payroll.
• Develops or assists with the implementation of policies and procedures to ensure efficient and safe clinic operations.
• Troubleshoots problem areas and performs miscellaneous job-related duties as assigned.
• Maintains professional growth through seminars, workshops, and professional affiliations to stay current with healthcare trends.
• Ensures workplace safety by following safe work practices and policies, including infection control, equipment handling, and disaster preparedness.
• Ensures courteous and efficient interactions with team members and support groups in line with Samaritan’s Standards of Behavior.

Requirements

• Bachelor’s degree preferred in Business Administration, Healthcare Administration, or a related clinical area.
• High school diploma or equivalent required; minimum of 3 to 5 years’ experience in a healthcare leadership role may substitute for formal education.
• Minimum 3-5 years’ experience in management and supervisory leadership.
• Working knowledge of medical office operations and physician practice financial administration.
• BLS certification to be completed within six months of hire.
• Ability to formulate and execute operational plans for physician practices.
• Excellent interpersonal skills for interacting effectively with professionals at all levels, both internal and external.
• Sound conflict management skills and ability to handle highly confidential data.
• Competency in using department-specific equipment and demonstrating critical thinking, analytical, and process improvement skills.
• Intermediate computer skills, including proficiency in Microsoft Office (Word, Excel, PowerPoint).

Skills

• Strong leadership and supervisory abilities.
• Knowledge of payor reimbursement processes.
• Ability to exercise sound judgment and route inquiries appropriately.
• Effective communication skills for verbal and written exchanges with providers, patients, and the public.

Work Environment

The Clinic Supervisor reports to the Director of Operations and supports day-to-day clinic operations, including patient care coordination, team supervision, budget management, and troubleshooting.

Physical Requirements

• Ability to stand, walk, sit, stoop, kneel, and climb stairs throughout the day.
• Occasional lifting of up to 25 pounds.
• Good reading eyesight, full visual acuity, depth perception, and color perception.
• Ability to communicate verbally and in writing for accurate information exchange.

Schedule

This is a full-time, salaried position working Monday through Friday.