Clinic Supervisor

About the role

A Clinic Supervisor is needed to oversee daily operations, mentor staff, and ensure patient care and customer service excellence.

Responsibilities

• Understand and address patient and team member needs to ensure smooth daily operations for both the front and back office.
• Actively coach and mentor staff, fostering a supportive culture where team members feel encouraged to contribute and learn from each other.
• Maintain staffing levels and manage schedules to optimize patient care and access.
• Identify opportunities for workflow improvement and work collaboratively with the team to implement effective solutions.
• Adapt communication style to build strong relationships and keep conversations with patients, providers, and teammates tactful, positive, and productive.
• Provide direct patient care, staying updated on best practices (for both front and back of clinic) to guide teammates and ensure quality treatment.
• Function as a working leader, providing on-the-ground support (70-90% of the time), to ensure high-quality care and service.
• Identify and resolve issues promptly, adapt to changing situations, and make informed decisions in a fast-paced environment.
• Lead regular team huddles where you’ll share updates, celebrate wins, and give helpful feedback to keep everyone on the same page and fired up.

Qualifications/Experience

• High school diploma or general education degree (GED).
• Successful completion of a state-approved Medical Assistant program.
• Employer may consider applicants based on extensive experience (unless required by state law).
• Must be authorized to work in the United States without restriction.
• We will not sponsor applicants for work visas.

Work Environment and Physical Requirements

Daily activities may include standing, walking, sitting, bending and lifting items up to 30 lbs. Medical office, procedure/exam room and laboratory environment may include exposure to communicable diseases, bloodborne pathogens, biohazards or toxic substances.