Clinic Success Manager - Charleston Area

About the role

This role is ideal for someone who loves developing people, improving systems, and creating an environment where both patients and staff thrive.

Responsibilities

• Champion excellent service and high-quality care by supporting consistent workflows, encouraging accountability, and always looking for ways to improve how we serve our patients.
• Believe people are developed, not managed. Coach, mentor, and support team members through feedback, performance improvement, and professional growth.
• Act as a bridge between staff, providers, and leadership. Work alongside the front office team, support back office staff, and partner with providers to keep clinic operations running smoothly.
• Commitment to learning and sharing what you learn. Bring curiosity, creativity, and humility, and encourage those same qualities in others.
• Thrive in a fast-changing healthcare environment. Help implement new workflows and technologies while maintaining consistency, quality, and operational integrity across multiple locations.

Qualifications

• Proven ability to create and sustain a positive, professional, and engaged workplace.
• Comfort adapting in a fast-paced and sometimes unpredictable environment.
• Passion for collaboration, teamwork, and shared success.
• Strong communication and leadership skills.
• Experience with Microsoft tools (Word, Excel, SharePoint, PowerPoint, Teams); experience with NextGen EMR, LeadingReach, or Rhinogram is a plus.
• Background in customer service or direct patient care with leadership responsibility.

Benefits

We believe great care starts with a great culture, and we invest in the leaders who help create it.