Clinic Manager - SC

Job Summary

Under the general supervision of the Site Director, the Clinic Manager coordinates the efficient flow of medical, behavioral health, and dental services, ensuring a high level of customer service and managing the health center’s telecommunications and electronic health records systems. The Clinic Manager organizes and coordinates the day-to-day activities of the medical and dental support staff.

About the Role

The Clinic Manager is responsible for promoting positive working relationships with patients, families, health care providers, and health center employees in the spirit of Camino’s core values. The Clinic Manager develops a culture of teamwork within the health center to ensure an excellent patient experience, efficient operations, and optimal access to care. The Clinic Manager directly supervises the Health Information Clerks, Patient Services Representatives, Patient Services Representative Leads, Medical Assistants, Primary Care Team Leads, Perinatal Coordinator, Dental Assistants, Registered Dental Assistants, and Dental Leads.

Responsibilities

• Coordinates and supervises the daily activities of medical and dental support staff.
• Solves routine and semi-complex problems independently.
• Works collaboratively with the Dental Director, Behavioral Health Director, and Nursing Manager to deliver an excellent patient experience and ensure an optimal clinic workflow.
• Escalates patient complaints, quality risk events, and complex issues to the Site Director.
• Assists subordinates with non-complex work-related matters, such as analyzing patient and provider scheduling priorities, answering telephones using proper etiquette, greeting and processing patients, keeping patients and providers informed, and retrieving health information as needed.
• Responds promptly and with caring actions to patients and employees in a manner consistent with the health center’s core values.
• Partners with the Quality Improvement Manager and other health center Management Team members in the development and implementation of quality improvement activities.
• Evaluates staff performance against job description criteria and competency assessment; provides guidance and coaching to develop individuals and the team to the highest potential.
• Facilitates new support staff onboarding; partners with Leads to ensure new employees successfully complete their probationary period and competency checklist.
• Affords staff training needs, promotes developmental activities, and provides staff in services.
• Takes an active role in preparing for and participating in program audits, including but not limited to: CalOptima, Monarch, CHOC, CHPD, and HRSA.
• Completes excursion reports and returns of expired doses as necessary.
• Participates and leads Patient Centered Medical Home (PCMH) initiatives.
• Develops and maintains health center patient registration forms and related policies and procedures.

Requirements

• Education: Bachelor’s degree in Healthcare Administration, Public Health, Business Management, or related field; or, three years of healthcare supervisory experience may be considered in lieu of a Bachelor's degree.
• Experience: Prior supervisory experience and excellent customer services skills. Relevant work experience will be considered in lieu of formal education.

Qualifications

• Work collaboratively with people of all ages, social, and ethnic backgrounds.
• Excellent time management skills with the ability to simultaneously manage multiple projects and meet deadlines.
• Ability to work in a fast-paced environment.
• Excellent oral and written communication; basic math skills.
• Proficient in using computer and office equipment.
• Ability to convey a sense of confidence and trust to all patients.
• Ability to relate well to other health professionals and support staff.
• Ability to carry out administrative and patient support services.
• Maintain patient confidentiality.

Skills

• Knowledge of healthcare administration and management.
• Strong organizational and problem-solving skills.
• Excellent interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Basic knowledge of electronic health records and patient information systems.

Benefits

Camino Health Center offers competitive benefits, including health insurance, retirement plans, and paid time off.

Pay

The Clinic Manager position is compensated based on experience and qualifications, with a range of $60,000 - $80,000 annually.

Schedule

The Clinic Manager works a flexible schedule, including evenings and weekends, and may be required to work at various health center locations and outreach sites.