Clinic Services Specialist-Pediatric Specialty Clinic
University of Iowa · Iowa City, IA · 1 mo ago
OTHRFull-time
We need to output HTML fragment with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, no invented details. Remove boilerplate like EEO, navigation, legal, duplicated lines, application instructions. Also remove "In Order To Be Considered For An Interview..." etc (application instructions). Also remove "Benefits Highlights" duplication? We'll keep benefits content.
We need to parse the posting.
Key sections:
- About the role: description of position: checking patients in/out, scheduling, etc. Could be a paragraph.
- Responsibilities: list of duties (the bullet list). We'll need to extract responsibilities from the posting: "Provide Patient Access Services to Clinical and Non-Clinic Departments: Perform Check in/Check out duties..." etc. Many bullet-like sentences. We'll create
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, no invented details. Remove boilerplate like EEO, navigation, legal, duplicated lines, application instructions. Also remove "In Order To Be Considered For An Interview..." etc (application instructions). Also remove "Benefits Highlights" duplication? We'll keep benefits content.
We need to parse the posting.
Key sections:
- About the role: description of position: checking patients in/out, scheduling, etc. Could be a paragraph.
- Responsibilities: list of duties (the bullet list). We'll need to extract responsibilities from the posting: "Provide Patient Access Services to Clinical and Non-Clinic Departments: Perform Check in/Check out duties..." etc. Many bullet-like sentences. We'll create - for each duty.
- Requirements: Education Requirements, Experience Requirements maybe. Also "Ability to be self-directed..." etc. Those are qualifications? We'll separate.
- Qualifications: Desired Qualifications list.
- Skills: maybe "Excellent written and verbal communication skills", "Proficiency in computer spreadsheet and database applications", "Proficiency in computer applications including Microsoft Excel, Word and PowerPoint". Could be under Skills.
- Benefits: Benefits Highlights paragraph.
- Pay: Not specified? There's "Compensation Pay Level: 3A". That is specific. So we can include Pay section with that detail.
- Schedule: "Appointment Type: Professional and Scientific Schedule: Full-time Work Modality Options: On Campus". So schedule: Full-time, On Campus.
We must not include sections with placeholder like "commensurate with experience". Not present.
We must not repeat job title as heading.
We must not include Job ID etc.
We must not include application instructions like "Successful candidates will be subject to a criminal background check..." etc. That's boilerplate? It's part of posting but maybe considered application instructions? The instruction says remove application instructions. That includes details about background check, references, sponsorship, etc. So we should drop those paragraphs.
Also remove "Benefits Highlights" duplication? We'll keep benefits content.
We need to preserve all substantive information; we must not invent or summarize away detail. So we need to keep all substantive content from the posting, except boilerplate/navigation/legal/EEO etc and application instructions.
Thus we need to decide what counts as application instructions: "Successful candidates will be subject to a criminal background check and education/credential verification. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check. Up to 5 professional references will be requested at a later step in the recruitment process. This position is not eligible for university sponsorship for employment authorization. In Order To Be Considered For An Interview, Applicants Must Upload The Following Documents And Mark Them As a “Relevant File” To The Submission ResumeCover Letter Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. For additional questions, please contact Lydia Messer at lydia-messer@uiowa.edu". That's application instructions; we should remove.
Also "Benefits Highlights Fringe benefit package..." is benefits content; keep.
Also "Additional Information Classification Title: Clinic Services SpecialistAppointment Type: Professional and ScientificSchedule: Full-timeWork Modality Options: On Campus Compensation Pay Level: 3A Contact Information Organization: HealthcareContact Name: Pediatric Human ResourcesContact Email: pedsuichildrenshr@healthcare.uiowa.edu". This includes classification title (job title) which we should not repeat as heading. But we can include schedule and pay details from that. The classification title is job title; we should not repeat as heading but we can keep the info? The instruction: "Do NOT repeat the job title as a heading (the page already shows it)". It doesn't say to remove the job title from content; just not as heading. So we can keep the classification title maybe in a paragraph? But it's redundant; maybe we can drop it as it's not needed. However we must preserve ALL substantive information; dropping classification title might be losing info. But the classification title is same as job title which is already shown elsewhere; maybe it's okay to omit as it's duplicate. The instruction says do NOT repeat the job title as a heading; doesn't forbid repeating in paragraph. But to be safe, we could keep it in a paragraph under "About the role" or similar. However the classification title appears also in the "Additional Information" block; we could incorporate schedule and pay details there, and ignore the classification title.
Thus we will extract schedule: Full-time, On Campus. Pay: Pay Level: 3A.
Now we need to decide sections.
Let's gather content.
**About the role**: The first paragraph: "The University of Iowa Stead Family Children’s Hospital, Pediatric Specialty Clinic, is seeking a Clinic Services Specialist that is responsible for checking patients in, out, and scheduling patient appointments and visits, following the guidelines set forth by the department providers and the scheduling protocols provided by the department manager. This position will be working closely with patients and families by scheduling follow-up appointments after visiting the clinic. Uphold to the department’s best practices and is accountable for performing these tasks. Serves as mentor, role model, and service excellence ambassador for staff, co-workers, patients and visitors. May perform other duties as assigned."
We'll put that as
under
About the role
.
**Responsibilities**: The list after "Position Responsibilities". We'll extract each sentence or clause as list items.
Let's list them:
- Provide Patient Access Services to Clinical and Non-Clinic Departments:
- Perform Check in/Check out duties.
- Provide coverage in other scheduling areas as needed.
- Provide frontline clinic operation support, such as the coordination of patient appointment scheduling, the preparation of pre-registration paperwork for patient visits, obtaining and verifying pre-authorizations, and the education of patients regarding billing process and additional financial responsibilities.
- Work both independently and with peers to complete scheduling and reschedule lists as assigned.
- Assists with problem solving scheduling issues.
- Follows scheduling policies, clinic guidelines, and best practices to facilitate patient appointments.
- Work with peers to assist department in keeping Epic Work Queue and In-baskets at acceptable levels.
- Perform tasks /inspections to meet compliance goals and patient/customer satisfaction expectations.
- Maintain ongoing communication with health care teams within divisions.
- Review and manage staff messages within EPIC.
- Assist with work lists within EPIC.
- Assist with prior authorizations.
- Serve as intermediary between patients and healthcare teams concerning scheduling concerns and medical needs.
- Provide feedback to management on means to achieve goals and resolve service issues.
- Obtain patient medical records and confirm upcoming patient appointments.
- Ensure full utilization of provider clinic availability, maintaining clinic capacity.
- Collaborate with peers and co-workers to enhance the delivery of health care.
- Review patient charges to ensure accuracy and answer questions concerning billing procedures and charges.
- Attend scheduling staff meetings.
- Gather demographic data/information.
- Schedule walk-in lab appointments.
- Ensure all lab orders for appointments are in Epic prior to appointment.
- Proactively follow up on any missing or unconfirmed orders to maintain an efficient lab workflow.
- Oversee ticket system used in the lab area.
- Flexibility to cover vacation and absences.
- Other duties as assigned.
Then there are sub-sections: Patient Satisfaction / Service Excellence, Operations And Quality Standards/ Improvement, Financial Management. Those could be part of responsibilities or separate sections? The instruction says use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should keep Responsibilities as one section containing all duties, including those sub-sections. So we can incorporate those bullet points as part of responsibilities.
Thus we will create a with many - items.
**Requirements**: Education Requirements and Experience Requirements (minimum 1 year scheduling in outpatient specialty clinic setting). Also "Ability to be self-directed and demonstrate excellent judgement in prioritizing multiple projects and assignments." "Excellent written and verbal communication skills." "Proficiency in computer spreadsheet and database applications." "Ability to work with providers and clinicians". Those are requirements.
We'll put them under
Requirements
as or
. Since they are a list, we can use .
**Qualifications**: Desired Qualifications list: "Experience Requirements: Excellent written and verbal communication skills are required." Actually that's duplicate. Then "Proficiency in computer applications including Microsoft Excel, Word and PowerPoint is required." "6 months or more related experience is required." Then list of desirable qualifications: Experience in outpatient clinic setting highly desirable, previous customer service experience highly desirable, experience with hospital operations and/or Ambulatory Clinic operations desirable, experience with EPIC desirable, experience with scheduling desirable, experience with in-person patient interactions desirable, knowledge of UI Health Care policies desirable.
We'll put under Qualifications
as .
**Skills**: Could be overlapping with qualifications; but we can separate: maybe "Excellent written and verbal communication skills", "Proficiency in computer spreadsheet and database applications", "Proficiency in Microsoft Excel, Word and PowerPoint". We'll put under Skills
as .
**Benefits**: The paragraph: "Benefits Highlights Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plansThe University of Iowa offers a generous benefits package, including paid vacation and paid sick leave. Complete information regarding the full benefits package may be viewed at: Benefits | University Human Resources - The University of Iowa (uiowa.edu)". We'll combine into a .
**Pay**: "Compensation Pay Level: 3A". We'll put as
.
**Schedule**: "Appointment Type: Professional and Scientific Schedule: Full-time Work Modality Options: On Campus". We'll put as
maybe "Full-time, On Campus". Also mention Professional and Scientific appointment type.
We must not include sections with filler like "commensurate with experience". Not present.
Now we need to output only HTML fragment, no /, no markdown.
We'll produce:
About the role
...
Responsibilities
- ...
...
Requirements
- ...
...
Qualifications
- ...
...
Skills
- ...
...
Benefits
...
Pay
Pay Level: 3A
Schedule
Full-time, On Campus (Professional and Scientific appointment)
We need to ensure we didn't miss any substantive info.
Let's extract all substantive sentences from the posting, excluding boilerplate and application instructions.
Original text:
"The University of Iowa Stead Family Children’s Hospital, Pediatric Specialty Clinic, is seeking a Clinic Services Specialist that is responsible for checking patients in, out, and scheduling patient appointments and visits, following the guidelines set forth by the department providers and the scheduling protocols provided by the department manager. This position will be working closely with patients and families by scheduling follow-up appointments after visiting the clinic. Uphold to the department’s best practices and is accountable for performing these tasks. Serves as mentor, role model, and service excellence ambassador for staff, co-workers, patients and visitors. May perform other duties as assigned. Position Responsibilities Provide Patient Access Services to Clinical and Non-Clinic Departments: Perform Check in/Check out duties. Provide coverage in other scheduling areas as needed. Provide frontline clinic operation support
under
About the role
. **Responsibilities**: The list after "Position Responsibilities". We'll extract each sentence or clause as list items. Let's list them: - Provide Patient Access Services to Clinical and Non-Clinic Departments: - Perform Check in/Check out duties. - Provide coverage in other scheduling areas as needed. - Provide frontline clinic operation support, such as the coordination of patient appointment scheduling, the preparation of pre-registration paperwork for patient visits, obtaining and verifying pre-authorizations, and the education of patients regarding billing process and additional financial responsibilities. - Work both independently and with peers to complete scheduling and reschedule lists as assigned. - Assists with problem solving scheduling issues. - Follows scheduling policies, clinic guidelines, and best practices to facilitate patient appointments. - Work with peers to assist department in keeping Epic Work Queue and In-baskets at acceptable levels. - Perform tasks /inspections to meet compliance goals and patient/customer satisfaction expectations. - Maintain ongoing communication with health care teams within divisions. - Review and manage staff messages within EPIC. - Assist with work lists within EPIC. - Assist with prior authorizations. - Serve as intermediary between patients and healthcare teams concerning scheduling concerns and medical needs. - Provide feedback to management on means to achieve goals and resolve service issues. - Obtain patient medical records and confirm upcoming patient appointments. - Ensure full utilization of provider clinic availability, maintaining clinic capacity. - Collaborate with peers and co-workers to enhance the delivery of health care. - Review patient charges to ensure accuracy and answer questions concerning billing procedures and charges. - Attend scheduling staff meetings. - Gather demographic data/information. - Schedule walk-in lab appointments. - Ensure all lab orders for appointments are in Epic prior to appointment. - Proactively follow up on any missing or unconfirmed orders to maintain an efficient lab workflow. - Oversee ticket system used in the lab area. - Flexibility to cover vacation and absences. - Other duties as assigned. Then there are sub-sections: Patient Satisfaction / Service Excellence, Operations And Quality Standards/ Improvement, Financial Management. Those could be part of responsibilities or separate sections? The instruction says use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should keep Responsibilities as one section containing all duties, including those sub-sections. So we can incorporate those bullet points as part of responsibilities. Thus we will create a- with many
- items.
**Requirements**: Education Requirements and Experience Requirements (minimum 1 year scheduling in outpatient specialty clinic setting). Also "Ability to be self-directed and demonstrate excellent judgement in prioritizing multiple projects and assignments." "Excellent written and verbal communication skills." "Proficiency in computer spreadsheet and database applications." "Ability to work with providers and clinicians". Those are requirements.
We'll put them under
Requirements
asor
- . Since they are a list, we can use
- ... ...
- ... ...
- ... ...
- ... ...
- .
**Qualifications**: Desired Qualifications list: "Experience Requirements: Excellent written and verbal communication skills are required." Actually that's duplicate. Then "Proficiency in computer applications including Microsoft Excel, Word and PowerPoint is required." "6 months or more related experience is required." Then list of desirable qualifications: Experience in outpatient clinic setting highly desirable, previous customer service experience highly desirable, experience with hospital operations and/or Ambulatory Clinic operations desirable, experience with EPIC desirable, experience with scheduling desirable, experience with in-person patient interactions desirable, knowledge of UI Health Care policies desirable.
We'll put under
Qualifications
as- .
**Skills**: Could be overlapping with qualifications; but we can separate: maybe "Excellent written and verbal communication skills", "Proficiency in computer spreadsheet and database applications", "Proficiency in Microsoft Excel, Word and PowerPoint". We'll put under
Skills
as- .
**Benefits**: The paragraph: "Benefits Highlights Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plansThe University of Iowa offers a generous benefits package, including paid vacation and paid sick leave. Complete information regarding the full benefits package may be viewed at: Benefits | University Human Resources - The University of Iowa (uiowa.edu)". We'll combine into a
. **Pay**: "Compensation Pay Level: 3A". We'll put as
. **Schedule**: "Appointment Type: Professional and Scientific Schedule: Full-time Work Modality Options: On Campus". We'll put as
maybe "Full-time, On Campus". Also mention Professional and Scientific appointment type. We must not include sections with filler like "commensurate with experience". Not present. Now we need to output only HTML fragment, no /, no markdown. We'll produce:
About the role
...
Responsibilities
Requirements
Qualifications
Skills
Benefits
...
Pay
Pay Level: 3A
Schedule
Full-time, On Campus (Professional and Scientific appointment)
We need to ensure we didn't miss any substantive info. Let's extract all substantive sentences from the posting, excluding boilerplate and application instructions. Original text: "The University of Iowa Stead Family Children’s Hospital, Pediatric Specialty Clinic, is seeking a Clinic Services Specialist that is responsible for checking patients in, out, and scheduling patient appointments and visits, following the guidelines set forth by the department providers and the scheduling protocols provided by the department manager. This position will be working closely with patients and families by scheduling follow-up appointments after visiting the clinic. Uphold to the department’s best practices and is accountable for performing these tasks. Serves as mentor, role model, and service excellence ambassador for staff, co-workers, patients and visitors. May perform other duties as assigned. Position Responsibilities Provide Patient Access Services to Clinical and Non-Clinic Departments: Perform Check in/Check out duties. Provide coverage in other scheduling areas as needed. Provide frontline clinic operation support