Clinic Services Specialist-Pediatric Specialty Clinic (50% Time)

Position Responsibilities

• Check out reception desk and schedule follow-up appointments for multiple pediatric departments.
• Schedule patient appointments and visits in multiple outpatient clinics using EPIC systems.
• Assists with problem-solving of scheduling issues.
• Follows scheduling policies to facilitate all patient appointments.
• Attends scheduling staff meetings.
• Provides scheduling coverage in staff absence.
• Notifies the scheduling department’s frontline supervisors of scheduling issues.
• Serves as an intermediary between patients and nursing personnel concerning scheduling concerns and medical needs.
• Negotiates appointments with patients and other departments.
• Negotiates schedule changes with providers and communicates changes with staff/supervisors.
• Explains the scheduling policies to other schedulers as needed through written and oral communications.
• Collaborates with peers and co-workers to enhance the delivery of health care.
• Provides feedback to management on means to achieve goals and resolve service issues.
• Contributes ideas and seeks ways to improve assigned processes.
• May provide training and functional and/or administrative supervision for students/temporary staff.

Education Requirements

• A Bachelor’s degree or an equivalent combination of education and experience.

Experience Requirements

• Minimum 1 year scheduling in an outpatient specialty clinic setting experience.
• Ability to be self-directed and demonstrate excellent judgment in prioritizing multiple projects and assignments.
• Excellent written and verbal communication skills.
• Proficiency in computer spreadsheet and database applications.
• Ability to work with providers and clinicians.

Desired Qualifications

• Experience with hospital operations and/or Ambulatory Clinic operations.
• Experience working in an Academic Medical Center.
• Experience with the Epic system.
• Experience working with pediatric patients & their families.