Clinic Services Specialist - OBGYN

Position Overview

The University of Iowa Department of Obstetrics and Gynecology is seeking a Clinic Services Specialist at our Medical Center University (MCU) OBGYN Clinic. This position is responsible for scheduling patient appointments and visits in multiple outpatient clinics using the EPIC system.

Responsibilities

• Schedule patient appointments and tests and coordinate appointments with other University of Iowa Health Care departments utilizing the EPIC systems to check and verify appointment availability, assuring compliance at all times with established guidelines.
• Answer incoming clinic calls, field and answer questions, schedule appointments, route calls and relay messages appropriately.
• Work with numerous distractions and interruptions.
• Perform reception coverage; assist with patient appointment check-in process through the Epic systems; greet patients upon arrival to the clinic; answer questions in a manner that applies service excellence principals; update patient address, phone, insurance, MSP data and caregiver information; assure patients complete and/or sign all appropriate documentation.
• Facilitate patient flow within the clinic and hospital through utilization of the Epic Department Appointments Report; direct patients to appropriate waiting areas; assist patients with directions to other UI Health Care clinics; provide patients with parking validation.
• Collect patient insurance co-payments at time of check-in; according to established UI Health Care policies; close daily batch and print appropriate paperwork for business office.
• Maintain personal cash drawer, following set University of Iowa policies and guidelines.
• Affords assistance in resolving immediate scheduling issues by working directly with clinical supervisor.
• Notifies supervisor of unresolved scheduling issues.
• Serves as an intermediary between patients and nursing personnel regarding scheduling concerns and medical needs.
• Congratulates appointment for other UI Health Care departments as needed.
• Contributes ideas and seeks ways to improve assigned processes.

Qualifications

• A Bachelor’s degree or an equivalent combination of education and experience
• Minimum six months of clerical administrative work
• Experience working in customer service
• Excellent written, verbal and interpersonal communication skills
• Demonstrated ability to work as a cooperative team member
• Proficiency in computer software applications, including Microsoft Office Suite

Desired Qualifications

• Demonstrated attention to detail
• Excellent organizational skills
• Experience working with EPIC
• Knowledge of medical terminology
• Experience working with data
• Experience working in an outpatient healthcare setting
• Demonstrated ability to resolve issues related to customer concerns or workflow changes and challenges
• Knowledge of University of Iowa policies, procedures and regulations