Clinic Service Representative - Urology

About the Role

Under general supervision, standard operating procedures for all patient registration activities including patient reception, face-to-face check-in and checkout, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups. Actively collaborates with populations of diverse backgrounds and ages. Dependable and punctual. Strong organizational skills and ability to multi-task.

As a Patient Registration Representative, you’ll play a vital role in ensuring a seamless patient experience by managing all registration activities, from check-in to discharge. You’ll support patients, clinic staff, and medical teams by maintaining accurate records, verifying insurance, and handling financial responsibilities. Your work directly contributes to a positive and efficient healthcare environment.

Responsibilities

• Greet and check in patients, ensuring a welcoming and efficient experience.
• Check in and check out patients.
• Verify insurance and discuss general financial responsibilities with patients.
• Handle cash collections and connect patients with the Customer Service Center as needed.
• Reconcile patient charts and manage discharge processes accurately.
• Work collaboratively in a fast-paced environment, supporting both patients and clinic staff.

Requirements

• High School Diploma or equivalent.
• Able to check in and check out patients.
• Great customer service skills and great phone etiquette.
• Ability to perform calculations, complete forms, and extensively utilize computer information systems.
• Demonstrated ability to work with detailed information.
• Interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel.
• Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs.
• Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office.
• Ability to work successfully in a fast-paced environment with frequent interruptions.
• Ability to work within a team setting and be supportive of team members.
• Successful completion of yearly competencies.
• Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer).
• Ability to work effectively with populations of diverse backgrounds and ages.
• Dependable and punctual.
• Strong organizational skills and ability to multi-task.

Preferred Qualifications

• WHS experience preferred.
• Front desk experience preferred.
• Strong communication skills.
• Organized and willing to travel.
• Epic experience a plus.
• Familiarity with a clinic environment.
• Experience working with diverse populations and age groups.

Schedule

Monday to Thursday 7:00 a.m. to 5:00 p.m. Friday 7:00 a.m. to 4:30 p.m.

Location

150 S. East Ave, Jackson, MI 49203

Full Time

About the Department

Join our dedicated team at Henry Ford Health’s Jackson hospital campus, a cornerstone of care in mid-Michigan. Surrounded by the natural beauty of lakes and parks, our Jackson location offers a warm, community-focused environment where you can make a meaningful impact. Here, you’ll be part of a close-knit team committed to delivering high-quality, compassionate care to our patients while enjoying the charm and affordability of small-town living. At Henry Ford Urology - Jackson, we provide medical or surgical management for patients with a range of urological conditions, including kidney, bladder and prostate cancer; kidney stones; incontinence; urinary tract infection, bladder prolapse, interstitial cystitis, sexual dysfunction and bedwetting.

What We Offer

At Henry Ford Health, you’ll grow your career alongside a supportive team, engage in mission-driven work, and access ongoing learning opportunities in a collaborative environment. We are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.