Patient Service Representative - Urology
Position Highlights
Position: Patient Service Representative (PSR) - Urology
Location: Naperville, IL
Full Time: 40 hours a week
Office Hours: Varies Monday - Friday, 7:30 AM - 6:00 PM. No Holiday Eves, On-Call, or Rotating Weekends.
Required Travel: To Elmhurst office for Coverage
What You Will Do
Under general supervision and according to established policies and procedures, provides front desk coverage. Answers incoming calls, schedules appointments, greets patients, registers new patients in EPIC, schedules laboratory and off-site diagnostic tests requested by physician, verifies insurance eligibility and interprets covered benefits. Processes patient charges by totaling fees, applying insurance coverage, calculating adjustments, and receiving and recording payments in computer system. Clinic set-up and other office support.
What You Will Need
- A high school diploma or GED required
- Keyboard and computer skills
- A valid driver's license is required if the incumbent is selected to perform related duties at an off-site location. If the incumbent uses their personal vehicle, the incumbent must maintain automobile liability coverage as required by law and evidence of such coverage may be requested.
- A minimum of three months previous business office OR healthcare based experience
- Previous insurance, managed care, and integrative medicine experience preferred
- Medical terminology or coding experience
- Bilingual Spanish helpful, but not required
Benefits
- Premium pay for eligible employees
- Career Pathways to Promote Professional Growth and Development
- Variety of Medical, Dental, Pet and Vision options
- Tuition Reimbursement
- Free Parking
- Wellness Program
- Savings Plan
- Health Savings Account Options
- Retail Options with Company Match
- Paid Time Off and Holiday Pay
- Community Involvement Opportunities
About the Role
Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence.
Schedule
Monday - Friday, 7:30 AM - 6:00 PM. No Holiday Eves, On-Call, or Rotating Weekends.
Pay
The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
Qualifications
- A high school diploma or GED required
- Keyboard and computer skills
- A valid driver's license is required if the incumbent is selected to perform related duties at an off-site location. If the incumbent uses their personal vehicle, the incumbent must maintain automobile liability coverage as required by law and evidence of such coverage may be requested.
- A minimum of three months previous business office OR healthcare based experience
- Previous insurance, managed care, and integrative medicine experience preferred
- Medical terminology or coding experience
- Bilingual Spanish helpful, but not required
Skills
- Keyboarding
- Computer skills
- Insurance processing
- Appointment scheduling
- Front desk operations
- Verifying insurance eligibility
- Interpreting covered benefits
- Processing patient charges
- EPIC registration
- Off-site diagnostic test scheduling
- Office support
Benefits
- Premium pay for eligible employees
- Career Pathways to Promote Professional Growth and Development
- Variety of Medical, Dental, Pet and Vision options
- Tuition Reimbursement
- Free Parking
- Wellness Program
- Savings Plan
- Health Savings Account Options
- Retail Options with Company Match
- Paid Time Off and Holiday Pay
- Community Involvement Opportunities
Company Information
Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence.
EEO Statement
Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging—each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together. EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.