Patient Service Representative - Urology Clinic

The Patient Services Representative plays a vital role in ensuring efficient clinic operations by managing patient interactions, administrative tasks, and delivering exceptional customer service. Key Responsibilities Include Greeting, registering, and verifying patient identities during check-in and check-outAnswering phones, managing clerical tasks such as Epic charting, scanning, faxing, and document handlingScheduling appointments, procedures, and testing with accurate estimatesMonitoring provider schedules, communicating delays, and coordinating clinic flowMaintaining accurate EHRs, registration, and work queuesHandling patient concerns professionally and escalating issues as neededManaging payments, cash drawer, and accounts receivableSupporting EPIC updates, departmental initiatives, and clinic communicationEnsuring a safe, clean reception area while adhering to privacy, safety, and infection control policies Qualifications And Skills High school diploma or equivalent; customer service experience preferredKnowledge of medical terminology, insurance, billing, and EHR systemsExcellent verbal and written communicationStrong data entry, attention to detail, and confidentialityAbility to work effectively under pressure with problem-solving skills Benefits Include Comprehensive health coverage, paid time off, tuition reimbursement, and retirement plan matchingDependent Care FSA, paid volunteer time, free parking, and career growth opportunities This role offers a chance to make a difference daily in a collaborative, compassionate environment, supporting patients and advancing your healthcare career.