Clinic Service Representative (Emergency Department 1st Shift Plymouth) Full-Time

About the role

Under general supervision, follows standard operating procedures for all patient registration activities including patient reception, face-to-face check-in and check-out, pre-registration, insurance verification, cash collections, chart reconciliation, and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards for all customer groups.

Responsibilities

• Perform patient reception, check-in, and check-out
• Handle pre-registration and insurance verification
• Manage cash collections and chart reconciliation
• Facilitate patient discharge
• Discuss general financial responsibilities with patients and connect them to the Customer Service Center at the Corporate Business Office
• Work effectively in a fast-paced environment with frequent interruptions
• Collaborate within a team setting and support team members
• Complete yearly competencies

Requirements

• High School Diploma or equivalent
• Ability to perform calculations and complete forms
• Extensive use of computer information systems
• Familiarity with clinic environment preferred
• Demonstrated ability to work with detailed information
• Strong interpersonal skills to deal effectively over the telephone and in person with patients, visitors, medical staff, and other clinic/hospital personnel
• Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs
• Basic computer skills (e.g., opening software/email, navigating on keyboard, logging in and out of computer)
• Ability to work effectively with populations of diverse backgrounds and ages
• Dependable and punctual
• Strong organizational skills and ability to multi-task