Clinic Receptionist, Care Today

About the role

This position is responsible for greeting customers in a professional and friendly manner, verifying insurance information, receiving payments, and moving patients through a schedule of appointments at Samaritan Clinics. It is a full-time position working from Sunday-Wednesday with availability from 7:45am-7:30pm.

Responsibilities

• Ensure all incoming calls are promptly and courteously answered and customers are assisted in a friendly, professional manner.
• When appropriate, direct the caller to the specified professional, department, or medical practice.
• Greet customers presenting in person for appointment or other business in the same professional, accommodating approach.
• Schedule appointments for patients to meet with providers and maintain knowledge of provider preference in how patients are scheduled in the system, ensuring a successful patient/provider encounter.
• Obtain accurate billing and insurance information, promptly and properly verify data, record all pertinent information into the electronic system, and ensure all forms, letters of non-coverage, questionnaires, and other applicable documentation are completed and signed by the customer.
• Accept payments from customers, understand patient bills and charges to accurately process the payment, collect co-pays, maintain cash drawer to complete daily deposits, and alert the Director of Operations in the event of any discrepancy or concern.
• Supply customers the release of information (ROI) form for all medical records requests, route all completed ROIs to the Health Information Management (HIM) department to process, and handle all clinical scope of practice questions, faxes, and requests to the appropriate nursing professionals.
• Receive and disburse all incoming and outgoing mail, request supplies and/or minor equipment for maintaining the office.
• Maintain professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
• Ensure no injuries to self or others by following safe work practices and policies, including security and safety, understanding of MSDS, equipment, infection control, fire, disaster, safe lifting and body mechanics.
• Ensure self-compliance with organization policies and procedures as well as labor agreements.
• Conduct self in a professional manner and ensure personal appearance meets the standards necessary to perform the job function while representing the organization.
• Handle additional accountabilities as may be required by management.

Requirements

• High school diploma or equivalent required.
• One year reception/customer service experience preferred.
• Some computer experience preferred (MS Word, Excel and Internet skills).
• Experience with medical insurance billing desirable.

Qualifications

• Ability to maintain the highest level of confidentiality and integrity.
• Ability to work independently and as a team.
• Demonstrates competency on equipment listed on department specific checklist.
• Critical thinking skills: Seeks resources for direction, when necessary. Performs independent problem solving. Decision-making is logical and deliberate.
• Exercises safe judgment in decision-making. Practices within legal and ethical guidelines.
• Demonstrates competency in ability to care for customers/patients across the age continuum.

Skills

• Ability to communicate using verbal and/or written skills for accurate exchange of information with physicians, nurses, health care professionals, patients and/or family, and the public.

Benefits

Not specified.

Pay

TBD.

Schedule

Sunday-Wednesday, 7:45am-7:30pm.