Clinic Receptionist, Call Center

About the role

This position is responsible for greeting customers in a professional and friendly manner, verifying insurance information, receiving payments, and moving patients through a schedule of appointments at Samaritan Clinics. It is a full-time position working from Monday-Friday with availability from 7:45am-5:30pm.

Responsibilities

• Ensure all incoming calls are promptly and courteously answered and customers are assisted in a friendly, professional manner.
• When appropriate, direct the caller to the specified professional, department, or medical practice.
• Greet customers presenting in person for appointment or other business in the same professional, accommodating approach.
• Schedule appointments for patients to meet with providers and maintain knowledge of provider preference in how patients are scheduled in the system ensuring a successful patient/provider encounter.
• Obtain accurate billing and insurance information and promptly and properly verify data. Record all pertinent information into the electronic system, i.e. DSHS, HMOs, L&I, commercial insurance, etc.
• Complete insurance verification eligibility for all insurances before patient’s appointment.
• Ensure all forms, letters of non-coverage, questionnaires, and other applicable documentation are completed and signed by the customer.
• Accept payments from customers; understanding patient bills and charges in order to accurately process the payment. Collect co-pays and maintain cash drawer to complete daily deposits alerting Director of Operations in the event of any discrepancy or concern.
• Supply customers the release of information (ROI) form for all medical records requests. Route all completed ROIs to the Health Information Management (HIM) department to process.
• Routinely route all clinical scope of practice questions, faxes, and requests to the appropriate nursing professionals, including prescriptions, test results, new requests, medicine dispensed at schools, lab slips, etc.
• Receive and disburse all incoming and outgoing mail.
• Request supplies and/or minor equipment for maintaining the office.
• Maintain professional growth and development through seminars, workshops and professional affiliations to keep abreast of latest trends in field of expertise.
• Ensures no injuries to self or others by following safe work practices and policies. This includes, but is not limited to: security and safety, understanding of MSDS, equipment, infection control, fire, disaster, safe lifting and body mechanics.
• Ensures self-compliance with organization policies and procedures as well as labor agreements.
• Ensures the interface with team members and other support groups is conducted in a courteous and efficient manner conducive with the organization’s values.
• Conducts self in a professional manner and ensures personal appearance meets the standards necessary to perform the job function while representing the organization.
• Ensures that additional accountabilities, as may be required by management, be handled in a manner necessary to meet organizational standards.

Requirements

• High school diploma or equivalent required.
• Minimum of one year reception/customer service experience.
• Some computer experience preferred (MS Word, Excel and Internet skills).
• Experience with medical insurance billing desirable.

Qualifications

• Ability to maintain the highest level of confidentiality and integrity.
• Ability to work independently and as a team.
• Demonstrates competency on equipment listed on department specific checklist.
• Critical thinking skills: Seeks resources for direction, when necessary. Performs independent problem solving. Decision-making is logical and deliberate.
• Exercises safe judgment in decision-making. Practices within legal and ethical guidelines.
• Demonstrates competency in ability to care for customers/patients across the age continuum.

Skills

• Ability to maintain the highest level of confidentiality and integrity.
• Ability to work independently and as a team.
• Demonstrates competency on equipment listed on department specific checklist.
• Critical thinking skills: Seeks resources for direction, when necessary. Performs independent problem solving. Decision-making is logical and deliberate.
• Exercises safe judgment in decision-making. Practices within legal and ethical guidelines.
• Demonstrates competency in ability to care for customers/patients across the age continuum.

Benefits

At Samaritan, we are dedicated to providing healthcare services to the community that we serve. We are committed to providing the very best work environment for our professionals and the very best care to our patients.

Pay

The pay range for this position is $X per hour - $Y per hour, depending on experience and qualifications.

Schedule

The professional in this position works from Monday-Friday with availability from 7:45am-5:30pm.