Clinic Receptionist

About the role

PRIME Occupational Medicine's mission is to provide employers worldwide with the best tools to optimize the efficiency necessary to maximize improvement in each worker's health and safety. This role serves clients by greeting and assisting them, scheduling appointments, and maintaining records and accounts.

Responsibilities

• Greet and attend to clients in person and over the phone.
• Professionally assist providers, staff, visitors, and clients.
• Check in and/or check out clients.
• Maintain clinic inventory such as checking supplies, scheduling equipment, and maintenance repairs.
• Ensure that stock levels are adequate and orders are made timely.
• Answer all phone calls and emails in a professional and courteous manner.
• Perform all duties within HIPAA, OSHA, and PRIME's policies, procedures, and regulations.
• Mailing, shipping, sorting, and distributing mail.
• Assist clients and patients with completing necessary forms and documentation.
• Maintain and enter electronic medical records and files.
• Maintain confidentiality of all providers, staff, and client information.
• Schedule appointments between providers and clients.
• Liaise between staff with discretion and professionalism.
• Adhere to policy and procedures during all activities.
• Assist with admissions, check-in or checkout, and treatment of clients as per agreed protocols.
• Communicate medical results and/or issues to clients under clinical supervision.
• Process and complete accurate records of the client visit within the set timeframe.
• Ensure all necessary paperwork is entered correctly during the check-in process.
• Ensure all completed paperwork and required testing was completed upon the patient's departure.
• Scan, fax, and/or email results to clients and attachments.
• Follow all DOT and MRO protocols to ensure PRIME is in compliance.
• May be required to travel and work at different PRIME locations.
• Must have reliable transportation.
• May be required to work overtime and/or holidays.
• Other duties as assigned.

Requirements

• 2+ years of experience at a healthcare facility in a medical receptionist or medical assistant role (essential).
• Working knowledge of medical terminology, HIPAA regulations, and medical coding (highly advantageous).
• Knowledge of Systoc.
• Communication skills to converse clearly over the telephone and in person.
• Innovative thinker with strong conceptual and problem-solving skills.
• Meticulous attention to detail with the ability to multitask.
• Strong organizational, administrative, and planning skills.
• Self-motivated.
• Ability to work under pressure and react effectively to emergency situations.
• Ability to use discretion while working with sensitive information.
• Excellent documentation, communication, and IT skills.
• Passionate about healthcare excellence.

Physical Demands

• Sitting or standing for prolonged periods of time.
• Lift, carry, push, pull, or otherwise move objects up to 50 pounds.
• Repetitive motion.
• Extensive use of computers and keyboard.
• Substantial movements (motions) of the wrists, hands, and/or fingers.
• Prolonged kneeling, bending, and working overhead.
• Close visual acuity for preparing and analyzing data, transcribing, viewing a computer terminal, and extensive reading.
• Work is performed in a medical office environment and requires the ability to operate standard office equipment and keyboards.
• Must have the ability to lift and small carry parcels, packages, and other items, walk short distances, and drive a vehicle to deliver and pick up materials.
• May be required to climb stairs daily.

Mental Requirements

• Learn new tasks and remember processes.
• Maintain focus and complete tasks independently.
• Make timely decisions in the context of a workflow.
• Ability to communicate with employees and visitors.
• Ability to complete tasks in situations that have a speed or productivity quota.

Position Unit: Clinic - Non-Exempt - Hourly