Clinic Receptionist

About the role

The Patient Services Representative (PSR) works with patients and their families to address needs and concerns. They are the first point of contact for patients and their families, offering excellent customer service both over the phone when scheduling appointments and in clinic.

The PSR is required to follow all Allegro Pediatrics policies and procedures, communicate a positive attitude, and maintain a positive working relationship with staff, managers, directors, and providers.

Responsibilities

• Answer phones and schedule appointments using the current Practice Management system
• Verify demographics and check patients in/out using the current Practice Management system
• Troubleshoot issues with appointments or general account questions
• Maintain a working understanding of policies and procedures involving scheduling appointments or requirements to assist families
• Verify and scan patient insurance, Consent for Care, Financial Responsibility, and HIPAA forms
• Collect co-pays and post on accounts
• Work in any/all Allegro Pediatrics clinics as needed to provide adequate coverage
• Maintain a working knowledge of office equipment (e.g., phones, computers, printers, credit card machines, fax machines, copiers, scanners)
• Process medical record releases using current protocol
• Process, distribute, and scan correspondence and reports received via mail, shuttle, and fax
• Handle incoming forms (e.g., camp physical forms, authorization for medication forms, sports physical forms)
• Take messages for physicians/nurses
• Assist with projects (e.g., front office, medical records, back office)
• Maintain and protect patient and corporate confidentiality (HIPAA)
• Maintain updated knowledge of all workflow and process changes
• Stay current on all company email and Teams communications
• Complete all mandatory trainings satisfactorily
• Other duties as assigned

Requirements

• Proficient in computer navigation, task management, and working with multiple software programs simultaneously
• Previous customer service experience
• Good attendance record
• Excellent customer service skills with a positive attitude
• Ability to work independently and as part of a team
• Strong interpersonal and people skills
• Strong organizational and multi-tasking skills
• Enjoy working in a fast-paced, patient-focused environment with ongoing changes
• Reliable transportation and willingness to travel to all clinics as staffing needs change
• Must be 18 years of age or older
• High School/GED diploma or higher

Pre-Employment Requirements

• Background check
• Drug testing in compliance with Washington State Bill 5123 for this safety-sensitive position
• Vaccination status verification for all new hires (including remote or hybrid schedules) at time of hire and annually
• Current COVID vaccine annually, or as newly released
• Flu immunizations at time of hire, or as newly released
• Various other immunization requirements (discussed during interview)
• All employees are required to wear a surgical, KN95, or N95 mask at all times while in clinic, patient-facing

Schedule

• 4/10’s schedule: 4 days a week with 10-hour shifts (40 hours per week)
• Schedule will split between Issaquah and Redmond Clinic
• Day off TBD
• Schedules are built out 2 months in advance
• Required to work one weekend day per month and one holiday each year
• Weekend and holidays include additional compensation differentials

Benefits

Full-Time (24+ hours weekly)

• Bi-weekly payroll
• Overtime after 40 hours a week
• Medical, dental, and vision insurance
• Employer-paid life and AD&D insurance
• Employer-paid Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• 401(k) Plan with employer matching
• Anniversary bonus
• Annual performance review bonus
• License renewals reimbursement
• Birthday/anniversary recognition

Part-Time (Less Than 24 Hours Weekly)

• Bi-weekly payroll
• Overtime after 40 hours a week
• Employer-paid Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• 401(k) Plan
• Anniversary bonus
• Annual performance review bonus
• License renewals reimbursement
• Birthday/anniversary recognition

Work Environment/Physical Demands

• Prolonged periods sitting at a desk and working on a computer
• Prolonged periods of standing, walking, and bending
• Must be able to lift up to 15 pounds at times
• Must be able to read, write, speak, and understand English and communicate effectively