Clinic Receptionist

Primary Responsibilities

• Answer phones and schedule appointments using current Practice Management system
• When in clinic, verify demographics and successfully check patients in/out using current Practice Management system
• Troubleshoot issues with appointments or general account questions
• Maintain a working understanding of policies and procedures involving scheduling appointments or requirements to assist families in finding the best possible outcome for their concerns
• Verify and scan patient insurance, and Consent for Care, Financial Responsibility and HIPAA form
• Collect co-pays and post on accounts
• Able to work in any/all Allegro Pediatrics clinics as needed to provide adequate coverage
• Successfully process medical record releases using current protocol
• Process, distribute, and scan correspondence and reports that arrives via mail, shuttle and fax
• Process, distribute, and scan incoming forms including (but not limited to): camp physical forms, authorization for medication forms, and sports physical forms
• Take messages for physicians/nurses
• Help with projects including (but not limited to): front office, medical records and back office

Requirements

• Must be proficient in computer navigation, task management and working with several software programs at the same time
• Previous customer service experience
• Maintain good attendance record
• Excellent customer service skills with a positive attitude
• Able to work independently and as part of a team
• Excellent interpersonal/people skills
• Strong organizational/multi-tasking skills
• Enjoy working in a fast-paced patient focused environment with ongoing changes
• Must have reliable transportation and be willing to travel to all clinics as staffing needs change
• Must be 18 years of age or older
• Pre-Employment Requirements: Background check, Drug testing in compliance with Washington State Bill 5123 for this safety-sensitive position.

Benefits

• Full-Time, working 24+ hours weekly: Bi-weekly payroll, Medical, dental, and vision insurance, Employer paid life, AD&D insurance, Employer paid Employee Assistance Program (EAP), Paid Time Off (PTO), 401(k) Plan with employer matching, Anniversary bonus, Annual performance review bonus, License renewals reimbursement, Birthday/anniversary recognition
• Part-Time, Less Than 24 Hours Weekly: Bi-weekly payroll, Overtime after 40 hours a week, Employer paid Employee Assistance Program (EAP), Paid Time Off (PTO), 401(k) Plan, Anniversary bonus, Annual performance review bonus, License renewals reimbursement, Birthday/anniversary recognition