Clinic/Practice Assistant, Sports Medicine

About the role

Join our Sports Medicine team as a Clinic/Practice Assistant, where you’ll play an important role in supporting daily practice operations, coordinating patient visits, and helping care teams deliver efficient, high-quality service.

Responsibilities

• Schedule patient appointments and maintain accurate appointment records.
• Greet and assist patients throughout their visit experience.
• Answer phones, respond to routine inquiries, take messages, and help coordinate appointments.
• Support check-in, check-out, and patient flow processes.
• File, scan, print, and organize patient-related materials and appointment schedules.
• Process billing forms and scan documents into the patient medical record.
• Request patient medical records and laboratory test results as needed.
• Open, distribute, and manage incoming mail or faxes.
• Prepare forms, records, schedules, memos, and other documents as directed.
• Support prior authorizations, referrals, registration verification, and related administrative tasks.
• Monitor waiting room activity and help respond to patient information needs.
• Accept co-payments when required.

Qualifications

• High school diploma or equivalent required.
• 0–1 year of healthcare office experience required.
• Basic proficiency with Microsoft Office applications.
• Understanding of office operations and procedures, including filing, copying, scanning, printing, and faxing.
• Ability to manage phone calls, answer routine questions, and resolve routine issues appropriately.
• Strong written and verbal communication skills.
• Ability to read and understand work-related documents and communicate clearly through email, memos, letters, and phone messages.
• Strong organization, time management, and multitasking skills.
• Ability to follow established protocols and work effectively within practice systems.

Additional Job Details (if Applicable)

Why Join Us? This is a great opportunity to be part of a collaborative Sports Medicine environment where your attention to detail, professionalism, and patient-focused approach will make a meaningful impact every day. If you enjoy supporting care teams and helping patients navigate their visits with confidence, we encourage you to apply.

Pay

$17.71 - $23.20/Hourly Grade 2

Benefits

We offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.