Clinic/Practice Assistant, Orthopedics

Job Summary

Mass General Brigham Sports Medicine is seeking a Medical Administrative Assistant to support smooth and efficient clinical practice operations at our Beverly location.

Key Responsibilities

• Perform routine administrative and clerical duties for a clinical service or physician practice office.
• Greet and assist patients while supporting appointment scheduling, check-in, and check-out processes.
• Make, update, and maintain patient appointments and appointment records.
• Answer telephones, assist callers with routine inquiries, take accurate messages, and route questions appropriately.
• Support patient documentation by filing materials, printing appointment schedules, scanning documents, and processing information into patient medical records.
• Process patient billing forms and may accept co-payments when required.
• Request patient medical records and laboratory test results as needed.
• Open and distribute unit mail, faxes, and other office communications.
• Prepare forms, records, schedules, memos, and other materials as directed.
• Handle, screen, and route messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as a scheduling, registration, and billing system resource or “Super User,” providing assistance and training to others as appropriate.
• May perform more complex or specialized administrative functions, such as surgical scheduling or schedule changes and blocking, at an advanced competency level.

Qualifications

• Knowledge of office operations, standards, and procedures, including filing, copying, scanning, printing, and faxing.
• Ability to use phone systems, manage non-routine calls, and resolve routine issues appropriately.
• Strong written and verbal communication skills, including the ability to compose and edit emails, memos, and letters.
• Strong organization, time management, and multitasking skills.
• Ability to follow established protocols and work effectively within clinical office systems.

Additional Job Details

• Schedule and Location: Full-time, benefits-eligible position based at 100 Cummings Center in Beverly, MA. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m.
• Qualifications: High school diploma or equivalent required. Two to three years of office experience required. Certified Medical Administrative Assistant (CMAA) credential preferred. Experience may not be accepted in lieu of the required education.
• Remote Type: Onsite Work Location: 100 Cummings Center. Scheduled Weekly Hours: 40. Employee Type: Regular. Work Shift: Day (United States of America).