Clinic/Practice Assistant, Orthopedics Sports Medicine

About the Role

We are seeking a full-time, 40-hour Clinic/Practice Assistant to support the practice onsite, Monday through Friday. We are open to this employee working 8:30am-5:00pm or 9:00am-5:30pm. The Practice Assistant serves as the face of our medical group and plays a key role in managing the patient experience on the reception/administrative support side. We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting!

As a Clinic/Practice Assistant, you will partner closely with one other front desk team member to support a busy outpatient specialty practice. This is a great opportunity for someone who enjoys building strong patient relationships, keeping operations running smoothly, and serving as a key point of contact for patients, providers, and care team members.

What You'll Do

• Welcome patients and support check-in and check-out procedures
• Schedule appointments, maintain appointment records, and assist callers with routine inquiries
• Answer a high volume of phone calls with professionalism and excellent customer service
• Collect copayments as needed and process patient billing forms
• Scan documents into the patient medical record and support accurate documentation workflows
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results
• Serve as a scheduling, registration, and billing system resource and provide guidance or training to others as needed
• Support daily practice operations in partnership with the supervisor and practice team

Qualifications

Required:

• High school diploma or equivalent
• Minimum of six (6) months reception or customer service experience required, preferably in a health care setting

Preferred:

• Familiarity with insurance payers
• Demonstrated knowledge of medical terminology
• Bilingual Spanish/English

Schedule

Full-time, 40 hours per week, onsite Monday through Friday. Shift options: 8:30am-5:00pm or 9:00am-5:30pm.

Pay

$17.71 - $23.20/hourly

Benefits

• Medical, dental, and vision insurance
• A robust retirement savings program
• Generous paid time off
• Tuition assistance and professional development support
• And other perks!