Clinic/Practice Assistant Senior

About the role

Performs administrative functions to support smooth and efficient clinical service and practice operations. Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level).

Responsibilities

• Processes patient billing forms and scans documents to patient medical record (EPIC).
• Acts as "Super User" for scheduling, registration and billing systems.
• Provides assistance and training to others in these areas.
• Makes patient appointments and maintains appointment records.
• Affords assistance and triages callers with routine inquiries.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.

Requirements

• Office experience 3-5 years required.
• Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint.
• Knowledge of office operations and standards and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
• Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
• Managing one's own time and the time of others. Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
• Ability to proofread and edit written documents.

Qualifications

• High School Diploma or Equivalent required.
• No experience in lieu of a degree accepted.

Skills

• Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint.
• Knowledge of office operations and standards and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
• Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
• Managing one's own time and the time of others. Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
• Ability to proofread and edit written documents.

Benefits

• Medical
• Dental
• Vision
• 403b retirement plan
• Tuition reimbursement
• Discounted MBTA pass
• More!

Pay

The pay rate for this position starts at $22.00 per hour, with increases based on the candidate's years of experience.

Schedule

Days 40-hours, Onsite

Work Location

15 Parkman Street

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.37 - $27.71/Hourly Grade 4