Clinic/Practice Assistant, Neurosurgery and Spine

About the role

The Neurology and Spine team at Mass General Brigham Medical Group Northern Massachusetts, Inc. is seeking a Clinic/Practice Assistant to support the daily operations of the practice.

Responsibilities

• Welcome and assist patients, ensuring a positive and professional experience.
• Schedule patient appointments, maintain appointment records, and support check-in and check-out processes.
• Answer phone calls, assist with routine inquiries, take messages, and help route questions appropriately.
• Support patient documentation by filing materials, printing schedules, scanning documents, and maintaining accurate records.
• Absorb and distribute patient billing forms, collect co-payments when necessary, and handle other front-desk responsibilities.
• Help coordinate information such as medical records, laboratory test results, prior authorizations, prescription refill messages, provider questions, and test result inquiries.
• Use scheduling, registration, and billing systems, and serve as a resource to others as needed.
• Support more advanced administrative functions such as surgical scheduling, schedule changes, or template blocking based on department needs and competency level.

Qualifications

• High school diploma or equivalent required.
• 2–3 years of office experience required.
• Strong customer service skills and the ability to communicate clearly with patients, providers, and team members.
• Proficiency with Microsoft Office and general office procedures, including filing, scanning, printing, copying, and faxing.
• Able to manage phone calls, take accurate messages, and help resolve routine questions appropriately.
• Excellent organization, time management, and multitasking skills.
• Certified Medical Administrative Assistant (CMAA) preferred.
• Experience in a community-based medical practice preferred.
• Epic experience preferred.

Additional Job Details (if Applicable)

This is a great opportunity for someone who enjoys helping others, staying organized, and being part of a collaborative outpatient care team. If you thrive in a fast-paced environment and take pride in creating a positive patient experience, we’d love to hear from you.