Clinic/Practice Assistant, Joint Center

About the role

The Kaplan Joint Center at Mass General Brigham is seeking a full-time, 40-hour Clinic/Practice Assistant to support the smooth operation of the practice. The position is located at 2014 Washington Street in Newton, MA, with a flexible schedule of Monday through Friday from 8:00am-4:30pm or 8:30am-5:00pm.

Responsibilities

• Make patient appointments and maintain appointment records.
• Aid callers with routine inquiries and schedule appointments.
• Process patient billing forms and scan documents to the patient medical record/LMR.
• Act as "Super User" for scheduling, registration, and billing systems, providing assistance and training to others.
• Oversee daily activities of practice staff under the supervision of the supervisor.
• Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.

Qualifications

• High School Diploma or Equivalent required.
• Office experience of 2-3 years required.
• Proficiency with Office Suite.
• Understanding of office operations and procedures, including filing, copying, scanning, printing, and faxing.
• Effective communication skills, both written and verbal.
• Good time management and organizational skills.

Skills and Abilities

• Ability to use phone system and manage non-routine phone calls.
• Experience with scheduling and administrative tasks.
• Knowledge of office procedures and standards.
• Strong customer service skills.

Benefits

We offer a comprehensive benefits package, including competitive base pay, career advancement opportunities, differentials, premiums, and bonuses as applicable, and recognition programs designed to celebrate your contributions and support your professional growth.