Clinic/Practice Assistant, Family Medicine

We are a family-centered Primary Care practice in Lee, NH offering personal and compassionate care to help individuals and families achieve their best health. Our state-of-the-art facility includes on-site lab and imaging services.

About the role

We are seeking a full-time Clinic/Practice Assistant to join our Lee Primary Care office. This position supports smooth and efficient clinical service operations by performing both administrative and clinical functions under general supervision. The ideal candidate will have a strong, positive personality, excellent customer service skills, and a commitment to long-term collaboration in a team environment.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Schedule patient appointments and maintain appointment records.
• Greet and assist patients; answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• Accept co-payments as required.
• Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.
• Act as "Super User" for scheduling, registration, and billing systems; provide assistance and training to others in these areas.
• Perform more complex or specialized functions (e.g., surgical scheduling, schedule changes/blocking) at a more advanced competency level.

Requirements

• High School Diploma or Equivalent required.
• 2-3 years of office experience preferred but not required.
• Healthcare administration experience strongly preferred.
• EPIC experience strongly preferred.
• Customer service experience strongly preferred.

Schedule

Monday through Friday, 8:30 AM–5:00 PM (40 scheduled weekly hours).

Pay

$17.71 - $24.94/hour, based on skills, experience, education, and certifications.

Work Location: 65 Calef Highway, Suite 200, Lee, NH 03861 (onsite).