Clinic/Practice Assistant, Cardiology

About the role

Join a team where your organization, communication skills, and commitment to exceptional service help create a positive experience for every patient. Clinic/Practice Assistants are essential to the day-to-day flow of our community-based physician practices. In this role, you will serve as a key point of contact for patients, families, clinicians, and colleagues—helping ensure visits run smoothly, questions are routed appropriately, and each patient receives a welcoming, high-quality experience.

Responsibilities

• Greet and assist patients, creating a warm and professional first impression.
• Answer incoming calls, respond to routine inquiries, take accurate messages, and route calls appropriately.
• Schedule patient appointments, maintain appointment records, and support check-in and check-out processes.
• Process referrals, diagnostic orders, lab orders, patient forms, billing forms, and documentation for the medical record.
• Monitor patient flow and waiting room activity to help support an efficient practice environment.
• Request medical records and laboratory test results as needed.
• Open and distribute mail and faxes, scan documents, file materials, and complete general clerical tasks.
• Assist with prior authorization messages, provider questions, prescription refill requests, and test result communications.
• Support practice leadership, clinicians, and peers with day-to-day operational needs.
• Serve as a resource for scheduling, registration, and billing systems, including assisting or training others when appropriate.
• While we do our best to keep employees assigned to their home practice and location, team members may be asked to float to other departments within the Wentworth Health Partners system when needed for cross-coverage, staffing support, or other extenuating circumstances.

Requirements

• High school diploma or equivalent required.
• 0–1 year of healthcare office experience required.
• Basic proficiency with Microsoft Office applications.
• Knowledge of general office operations, procedures, and standards, including filing, copying, scanning, printing, and faxing.
• Ability to manage phone systems, handle non-routine calls, and resolve routine issues appropriately.
• Strong written and verbal communication skills, including the ability to compose clear messages and take complete, accurate notes.
• Strong organization and time management skills, with the ability to balance multiple tasks and follow established protocols.

Skills

• Adaptable, detail-oriented, and comfortable thriving in a fast-paced, high-volume healthcare environment.
• Familiarity with medical terminology.
• Experience or exposure to referral coordination (strongly preferred).

Benefits

At Mass General Brigham, our employees are our most important resource. We are committed to ensuring employees have access to a benefits package that is comprehensive, contemporary, and highly competitive. We offer a full range of benefits that meet the needs of you and your family, including programs to support your health, financial well-being, and life. Offerings include:

• Medical, dental, and vision insurance
• A robust retirement savings program
• Generous paid time off
• Tuition assistance and professional development support
• Other perks

Pay

Pay Range: $17.71 - $23.20/Hourly (Grade 2). Base pay is determined based on skills, relevant experience, education, certifications and other essential factors; the posted range reflects the minimum job qualifications.

Schedule

Scheduled Weekly Hours: 40 (full-time). Work Shift: Day (Monday–Friday, 8:30 a.m. to 5:00 p.m.). Work Location: Onsite at 19 Old Rollinsford Road, Dover, NH (with secondary location at 67 Corporate Drive, Portsmouth, NH). Employee Type: Regular.