Clinic Patient Representative Senior - Shreveport Primary Family Med

About the Role

Greets, instructs, directs, and schedules patients and visitors. Serves as a liaison between patient and medical support staff. May assist with various duties within the clinic. Verifies insurance benefits and assists with referrals. Collects payments and prepares cash for deposits.

Responsibilities

• Maintains flow of patient check-in, verifies demographic and insurance information, and enters into computer database.
• Ensures information in patient accounts is accurate.
• Assists with answering phones, taking messages, and addressing patient and staff inquiries.
• Responds to CBO requests for patient account corrections and/or maintenance in a timely manner.
• Schedules appointments for patients in accordance with physician guidelines.
• Collects time-of-service payments, prior balance amounts, and/or arranges payment plans as requested.
• Checks in patients, verifies, and updates necessary information in the medical record.
• Assists patients with completing all necessary forms.
• Schedules appointments according to clinician templates and follows office scheduling policies.
• Assists front office lead/supervisor with administrative duties such as front-end tasks, denials, work queues, and error corrections to ensure clean claims.
• Screens visitors and responds to routine requests for information.
• Follows CHRISTUS Health guidelines related to HIPAA to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
• Maintains strict confidentiality.
• Uses oral and written communication skills to effectively convey ideas in a clear, positive manner consistent with the CHRISTUS Mission.
• Maintains established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental, and infection control standards.
• Performs job responsibilities in a manner consistent with the CHRISTUS Mission and Code of Ethics, supporting cultural diversity objectives.
• Supports and adheres to the CHRISTUS Service Guarantee.
• Performs other related work as assigned by leadership.

Requirements

• High school diploma or equivalent.
• Knowledge of managed care preferred.
• Ability to operate a 10-key calculator by touch, telephone, computer, copier, and fax machine.
• Excellent interpersonal and communication skills, and good math knowledge.
• Some college preferred.
• Three or more years of experience in a healthcare organization.
• ICD-9 and CPT coding (advanced skills) preferred.
• Experience with charge posting or collections preferred.

Schedule

8 AM – 5 PM, Monday–Friday

Work Type

Full Time