Clinic Patient Representative Senior - Administration

About the role

Greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. May assist with various duties within the clinic.

Responsibilities

• Maintains flow of patient check-in, verifies demographic and insurance information and enters into computer database; assures that information in patient account is accurate.
• Answers phones, takes messages and assists with patient and staff inquiries.
• Responds to CBO requests for patient account corrections and/or maintenance in a timely manner.
• Schedules appointments for patients in accordance with physician guidelines.
• Collects time-of-service payment amounts; collects prior balance amounts and/or arranges payment plans as requested.
• Checks in patients, verifies and updates necessary information in the medical record.
• Assists patients with completing all necessary forms.
• Schedules appointments according to clinician template and follows office scheduling policies.
• Assists front office lead/supervisor with other administrative duties such as front-end duties, denials, work queues and corrects any errors to ensure clean claims.
• Screens visitors and responds to routine requests for information.
• Follows CHRISTUS Health guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
• Maintains strict confidentiality.
• Uses oral and written communication skills to effectively convey ideas in a clear, positive manner consistent with the CHRISTUS Mission.
• Maintains established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental and infection control.
• Performs job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Health’s cultural diversity objectives.
• Supports and adheres to CHRISTUS Service Guarantee.
• Performs other related work as assigned by leadership.

Requirements

• High school diploma or equivalent.
• Knowledge of managed care preferred.
• Ability to operate 10-key calculator by touch, telephone, computer, copier, and fax machine.
• Excellent interpersonal and communication skills and good math knowledge essential.
• Some college preferred.
• Three or more years of experience in a health care organization.
• ICD-9 and CPT coding (advanced skills) preferred.
• Experience with charge posting or collections preferred.

Schedule

• 8:00 AM – 5:00 PM, Monday–Friday

Work type

• Full time