Clinic Patient Representative - Multi Specialty - $2,500 Sign On

Description Summary

According to specified procedures, arranges for the efficient and orderly registration of all patients; ensures that accurate patient and insurance information is collected; performs various clerical and cashier duties. Schedules appointments and maintains patient charts.

Responsibilities

• Demonstrates knowledge and skills necessary to provide services based on the physical, psychosocial, educational, safety, and other related criteria appropriate population in his/her assigned area
• Maintains required core competencies
• Complies with set Policies and Procedures (i.e., nametag, dress code, parking, smoking, etc.)
• Answer practice phones and schedule patient appointments
• Accurately registers arriving patients for appointments and accurately gathers all necessary information
• Accurately scans/receives all required documents into the patient’s account
• Faxes notifications to insurance companies that require it
• Pre-register via phone calls
• Assure prompt patient services with a professional, kind attitude
• Request medical records for new/referred patient
• Verify that appropriate insurance authorizations and/or referrals have been received and placed in patient records prior to the patient visit
• Update patient information on a regular basis to include address, phone number, and insurance information
• Assure that all forms in the front office are updated and copied, to include new patient packets and patient charts
• Collections patients’ co-payments and outstanding balances at the time of service and posts to the account and daily log
• Balances designated cash drawer at the end of shift
• Affords assistance to patients with general insurance, billing, and other inquiries they might have pertaining to their accounts or referred to certified patient tech
• Complies with set Policies and Procedures (i.e., nametag, dress code, parking, smoking, etc.)
• Prepares charts for patient visit according to protocols

Requirements

• Education: High School diploma or equivalent
• Experience: Clerical training that includes typing, 10 key calculator, and computer knowledge; Knowledge/Experience of computer software, insurance requirements (authorizations, policies, co-pays, etc.); Medical Office experience preferred; Bilingual preferred
• Licenses, Certifications, or Registrations: Current American Heart – Basic Life Support (BLS) card