Patient Services Representative I-II – Multi-Specialty Medicine, Highlands Ranch

Job Summary

Attention customer service experts with a passion for team-centric care coordination in an outpatient setting. We need your caring and compassionate expertise to continue providing our patients with top-notch quality care.

Key Responsibilities

• Acknowledges and welcomes patients and visitors; sets the tone for a positive experience
• Checks patients in and out for appointments, schedules follow-up appointments at the time of discharge
• Verifies patient and insurance information, while accurately documenting necessary modifications into the Electronic Health Record (EPIC)
• Answers multiple phone lines to fulfill patient needs over the phone
• Maintains provider schedules daily to ensure that all open appointment slots are filled on the same day and schedules are free of roadblocks
• Reviews the Daily Appointment Report three to five days in advance for patient appointments to ensure referral accuracy
• Collections patient copays and balances the drawer daily

Work Location

Onsite – this role is expected to work onsite and is located in Highlands Ranch, CO.

Qualifications

• Patient Services Representative I: High school diploma or GED, one or more (1+) years of patient/client-facing experience
• Patient Services Representative II: High school diploma or GED, two or more (2+) years of patient/client-facing experience

Conditions of Employment

• Complies with the applicable University of Colorado School of Medicine, Community Practice mandatory education and training
• Maintains all required licensure and certifications for the position
• Must be able to work in person
• Must be able to travel to alternate locations as assigned

Equal Employment Opportunity Statement

The University of Colorado is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.