Clinic Ops Supervisor

About the role

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

The Clinical Operations Supervisor provides leadership, direction and administration of Urgent Care operations to ensure accomplishment of clinic and organizational objectives. Coordinates, supervises and is responsible for the daily activities of the staff and overall operation of the clinic. By collaborating with clinical and physician leadership, the clinical operations supervisor achieves the Quadruple Aim while driving financial and operational performance, ensuring a positive and productive relationship with internal and external stakeholders, and developing strategies to implement organizational mission, vision and values.

Responsibilities

• Oversees the day-to-day operations of assigned clinic site(s), ensuring efficient patient flow, effective patient access services, and achievement of operational, quality, service, and financial goals
• Ensures compliance with organizational policies and procedures, regulatory requirements, accreditation standards, and applicable federal and state regulations
• Determines appropriate staffing levels and schedules to meet patient demand and operational needs while ensuring adequate coverage and effective resource utilization
• Directs and supervises non-clinical operations staff, including recruitment, onboarding, training, performance management, employee relations, retention, and corrective action
• Monitors employee performance, provides coaching and feedback, supports professional development, and fosters a culture of accountability, engagement, and continuous learning
• Partners with providers, clinical leadership, and cross-functional teams to address operational challenges, improve communication, and enhance the patient experience
• Leads process improvement and standardization initiatives to optimize workflows, increase efficiency, and support organizational objectives
• Monitors operational and workforce performance metrics, patient satisfaction, and budget expectations, implementing action plans to improve outcomes and achieve established goals
• Demonstrates leadership through effective problem-solving, collaboration, and decision-making while promoting a positive work environment focused on service excellence, patient-centered care, and continuous improvement

Requirements

• 5+ years of customer/patient service experience
• Leadership experience
• Demonstrated solid communication skills
• Demonstrated proficiency in Microsoft office applications (Word, Excel)

Qualifications

• Previous experience leading projects or team
• Managed care experience in a care coordination role
• Proven to be resilient and adaptive to changing environments
• Experience with EPIC EMR

Pay

The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc.

Benefits

In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives.

Schedule

Clinic Hours: Monday - Friday, 7:00AM - 7:00PM. Location: 4475 S Eastern, Las Vegas, NV