Clinic Operations Representative - Montgomery County

About the role

This position reports to the Clinic Operations Supervisor or Clinic Operations/Practice Manager. Provide patient services and administrative support in clinic operations. Interacts with parents, patients, physicians and other staff under moderate supervision in a courteous manner. Provide assistance to other employees within their department as well as other departments.

Responsibilities

• Provide patient services and administrative support in clinic operations.
  • Demonstrate accuracy of scheduling patients using the applicable scheduling system for the department.
    • Complete computer aided, on-line registration screen with parent/guardian via telephone or in person in professional & courteous manner.
      • Collect accurate demographic and insurance information.
        • Update systems as needed in accordance with department standards for registration accuracy.
          • Reschedule appointments for patients who did not show or for the ancillary services cancellations by providers/technologist.
            • Schedule follow-up appointments at check out if applicable.
              • Greet patients and parents courteously.
                • Arrive patient in appropriate system based on department policy.
                  • Obtain required consents for department & ensure distribution of compliance related materials (i.e. HIPPA Privacy Notice, Patient Rights).
                    • Obtain copy of insurance card and photo ID to be stored in medical record (copy or scan activity required).
                      • Ensure applicable insurance company and CNMC HIM department receive copies of appropriate forms/documentation.
                        • Complete all documentation in accordance with department policy and procedure.
                          • Respond to patient portal work lists (i.e. appointment requests, fax queues, email requests, etc. May include messaging center work lists in the future).