Clinic Services Representative
About the Role
As a Clinic Services Rep, you will be a central figure in our ambulatory clinic, ensuring every patient feels respected and comfortable through seamless coordination and attentive service. You will expertly manage calls, schedule appointments, room patients, and coordinate daily schedules. Your responsibilities will also include processing revenue, communicating test results, and warmly addressing patient concerns. You will continually leverage the Virginia Mason Production System to enhance efficiency and patient safety.
To be successful in this role, you will combine exceptional interpersonal skills, a proactive and organized approach, and a deep dedication to customer satisfaction. You will be passionate about positive patient experiences and thrive in our collaborative, innovative clinic environment.
Responsibilities
- Manage incoming calls and schedule appointments
- Room patients and coordinate daily schedules
- Process revenue and communicate test results
- Address patient concerns with a warm and professional demeanor
- Utilize the Virginia Mason Production System to improve efficiency and patient safety
Requirements
- Six (6) months of customer service or medical setting experience or an Associate degree
- Professional demeanor with a positive, upbeat attitude
- Excellent organizational and interpersonal communication skills
- Detail-oriented with the ability to multi-task
- Capable of working independently with minimal supervision
- Ability to effectively present information and respond to questions from administrative and clinical staff, groups of managers, patients, and physicians
Preferred Qualifications
- Knowledge of medical terminology
About the Workplace
Virginia Mason Franciscan Health brings together two award-winning health systems in Washington state—CHI Franciscan and Virginia Mason. As one integrated health system, our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. You will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.
Pay
$23.90 - $34.79 / hour