CLINIC OPERATIONS MANAGER

Essential Job Functions

• Manages the daily operations of ambulatory care services throughout the continuum.
• Ensures staff provides the highest quality of care and are in compliance with Primary Care Medical Home (PCMH), state, federal and local requirements.
• Collaborates with the Medical Director, Associate Medical Director (AMD) and other health care providers in establishing, implementing, and maintaining quality patient care, to improve quality metric standards and to meet the external client expectations.
• Collaborates with the Medical Director and AMD in developing/implementing the level of patient services and the day-to-day operations of the department.
• Acts as a liaison with payer representatives and/or regulatory entities. Leads various audit efforts.
• Acts as patient advocate resolving patient care issues.
• Demonstrates strong interpersonal communication skills.
• Develops, monitors, and manages budgets and resource allocations.
• Supports Medical Director, Associate Medical Director (AMD) in achieving quality and financial goals.
• Provides on-going staff development.
• Provides staff feedback on an on-going basis.
• Performs annual evaluations to all direct reporting staff.
• Develops, implements and monitors departmental policies and procedures which support the organization’s goals.
• Manages and resolves human resource, employee and department safety, and risk management issues.
• Determines the appropriate staff mix for staffing purposes.
• Develops processes to screen, interview, hire, train, and maintain the competency of all department staff.
• Provides coaching/counseling sessions as appropriate.
• Develops and maintains effective procedures, and working relationships with other departments in the organization, regulators, and external customers.
• Ensures staff and patient confidentiality is maintained.
• Direct supervision of a department involving responsibility for results in terms of costs, methods, and personnel.
• Responsible for carrying out supervisory/managerial responsibilities in accordance with the organization’s policies and applicable laws.

Qualifications

• Bachelor’s degree in Administration or related field or master’s degree preferred.
• At least 2 years managerial experience preferred.
• Must have excellent interpersonal skills and the ability to handle difficult people and difficult situations.
• Experience in staff development and excellent written and oral skills are required.
• Must be accountable to handle money and balance finances.
• Able to provide excellent customer service and assist in the resolution of disputes.
• Current documentation of Basic Life Support is required.
• Language must be able to fluently speak, read and write English.
• Fluent in Chinese (Cantonese and Mandarin) preferred.
• Fluent in other languages are an asset.