Clinic Office Staff Lead - Pediatric Multi Specialty

About the role

Under limited supervision, coordinates the front office staff and its day-to-day functions. Maintains patients, both new and established, to ensure practice continuity. Focuses on improving efficiencies and operations while demonstrating strong communication skills and customer service both internally and externally. Manages incoming and outgoing phone calls, registers and screens patients and visitors, and maintains patient information.

Responsibilities

• Provide efficiencies in managing patients and scheduling of appointments.
• Develop strong organizational structure, workflow, and operating procedures for the clinic under the direction of the Practice Manager per hospital standards and procedures.
• Provide training to new Associates and fellow staff members.
• Create standard operating procedures for the workflow at the front desk.
• Apply knowledge of medical practice principles, practices, and procedures.
• Assist with daily staffing of front desk Associates to ensure continuity of operations.
• Assist with patient referral workflow and ensure each practice follows a standard protocol.
• Float to other areas in the clinic when needed and staffing is critical. Travel to other CHRISTUS Health ministries for training or staffing as required.
• Serve as a liaison with billing and coding to ensure workflows can be supported and implemented.
• Perform other job-related duties as assigned.

Requirements

• High School Diploma or equivalent required; Associate degree preferred.
• At least two to five years of applicable experience in the medical field.
• Previous experience in a leadership role in a clinic setting strongly preferred.

Schedule

8AM - 5PM, Monday through Friday.

Work Type

Full Time