Clinic Office Assistant - NorthPointe Physiatry

Shift

1st

Schedule

8a-4:30p

Hours per week

24

Benefits Status

Benefits Eligible

Department

NorthPointe Physiatry

About the Role

The Clinic Office Assistant at greets all patients and visitors and completes the clerical and receptionist duties necessary to maintain the efficient functioning of the Physiatry Clinic. The Clinic Office Assistant is responsible for scheduling visits, collecting accurate patient demographic information, as well as company information, to ensure accurate bills can be sent to insurance patients and employers.

Responsibilities

• Consistently use good judgment in accommodating employers' needs whether for appointments, bills, or other problems
• Demonstrate effectiveness and courteousness when speaking with clients, patients, and other staff both in person and on the phone
• Check accuracy of bills before mailing to maintain speed and accuracy at which final copy typing is produced
• Maintain timeliness with various projects ensuring deadlines are met
• Demonstrate effectiveness in troubleshooting for patient, clients, and office concerns
• Provide appropriate information to workers compensation insurance carriers and employers in a timely manner
• Effectively assist nursing staff as trained with minor medical procedures or other projects at the direction of leadership
• Demonstrate knowledge of computer registration billing modules and ability to operate systems
• Answer incoming phone lines in a prompt and courteous manner
• Accurately record pertinent information when scheduling appointments and taking messages
• Handle and screen phone calls, receive faxes, and facilitate communication with staff and physicians
• Collections payment accurately (includes cash, check, debit and credit card payments)
• Other duties as assigned

Job Requirements

• High School graduate or equivalent required
• Three or more years of clerical experience preferred
• Medical terminology and/or medical reception experience preferred
• Excellent organizational, verbal communication, and interpersonal relation skills to be utilized with coworkers, patients, and the public
• Ability to work independently in a fast-paced environment while keeping information private and confidential
• Must adhere to established regulatory agencies, Beloit Health System, and department policies, rules, and regulations
• Maintain ethical conduct and keep personal, financial, and medical information regarding patients and co-workers confidential
• Entails walking, standing, lifting, stooping, crouching, reaching, pushing, pulling, grasping, and repetitive motion activity. Requires the ability to sit for extended periods of time
• Must be able to multi-task and prioritize work. Must possess the ability to maintain control and professionalism
• High level of flexibility is required
• Reporting relationship: Director of Physical Medicine

Behavior and Attitude

Beloit Health System, Inc. is committed to being the leader in regional health and wellness services that delivers high quality value and satisfaction to our patients and communities we serve. Each employee is expected to perform in a manner which ensures delivery of the highest quality of medical services and patient satisfaction. Respect and consideration given to the dignity of each patient, visitor, and fellow employee is a requisite of successful job performance.