Clinic Nurse Concierge - Allset Urgent Care Guthrie

About the Role

Join our team as a full-time, variable hours Clinic Nurse Concierge at INTEGRIS Health Allset Urgent Care Guthrie in Guthrie, OK. INTEGRIS Health, Oklahoma’s largest not-for-profit health system, is seeking a dedicated caregiver to join us in our mission to partner with people to live healthier lives.

Responsibilities

• Registering, collecting payments, rooming, assisting the provider with care and treatment, radiology, discharging, and following up with consumers.
• Guiding consumers through the entire experience to reduce treatment times and maximize satisfaction before, during, and after the visit.
• Assisting the provider with front office, back office, radiology, and lab duties on a rotating basis.
• Performing clinical functions requiring knowledge of standard resources, discretion, good judgment, diplomacy, decision-making, and a customer service attitude.
• Acting as a consumer advocate with continuous contact with providers, consumers, families, community agencies, and staff.
• Behaving professionally and empathetically to build trust and relationships with consumers, following Studer principles.
• Welcoming consumers, collecting identification and payor documentation, conducting registration, and performing point-of-service collections.
• Measuring and documenting consumer data (vital signs, height, weight, etc.), conducting screenings, and communicating results.
• Collecting and documenting consumer health history, allergies, and medications for provider review.
• Preparing consumers for examinations, assisting providers with care, and performing delegated tasks (lab tests, medication administration, etc.).
• Organizing and communicating referrals to primary care, specialists, and ancillary services.
• Maintaining care supplies, medications, and quality checks throughout the facility.

Qualifications

• Experience: Health care facility clinical experience; experience as a medical office assistant, LPN, CNA, or equivalent, including EHR and phlebotomy experience.
• Education: Successful completion of a Licensed Practical Nurse (LPN) education program.
• License/Certifications:
  • Current LPN licensure in Oklahoma or multistate license from an eNLC member state.
  • OR Current RN licensure in Oklahoma or multistate license from an eNLC member state.
  • BLS certification from American Red Cross or American Heart Association within 30 days of hire.

Preferred Qualifications

• Strong oral and written communication skills.
• Knowledge of urgent care best practices and medical terminology.
• Proficiency in EPIC and personal computer systems.
• Ability to work efficiently under pressure, set priorities, and maintain effective systems for timely consumer flow.
• Exceptional customer service and phone etiquette.

Benefits

• Front-loaded PTO.
• Medical benefits through the INTEGRIS Health network.
• Financial assistance for continued education.
• 24/7 mental health support.