Nurse Concierge

Full-time opportunity available (11 am - 7 pm) with daily pay.

Responsibilities

• Serve as a welcoming and accessible point of contact for residents and families, providing support, information, and guidance throughout the resident experience.
• Build positive relationships with residents and families through regular rounding, proactive communication, and attentive follow-up.
• Assist residents and families in navigating questions or concerns related to care, services, routines, and the overall facility experience.
• Collaborate closely with nursing, clinical, administrative, and interdisciplinary team members to communicate resident and family needs and support timely resolution of concerns.
• Use nursing knowledge and sound clinical judgment to identify concerns requiring additional assessment or intervention and promptly communicate them to the appropriate clinical team member.
• Support new residents and families during admission and transition into the facility, helping them feel informed, comfortable, and welcomed.
• Follow up on resident and family questions, requests, and concerns to promote clear communication and ensure appropriate resolution.
• Identify opportunities to enhance resident satisfaction, service delivery, and the overall resident and family experience.
• Maintain accurate and appropriate communication and documentation in accordance with facility policies and applicable requirements.
• Protect resident privacy and confidentiality while maintaining professional boundaries and adhering to HIPAA requirements.
• Maintain a calm, compassionate, and professional presence while managing multiple priorities in a fast-paced healthcare environment.
• Serve as an ambassador for the facility, consistently demonstrating a commitment to exceptional care, service, and hospitality.
• Perform initial assessments.

Requirements

• Current and active nursing license in the state as an LPN or RN required.
• Nursing experience in a skilled nursing, long-term care, rehabilitation, assisted living, or similar healthcare setting strongly preferred.
• Strong customer service orientation with a professional presence, positive attitude, and resident-centered approach.
• Excellent verbal and written communication skills with the ability to communicate clearly and compassionately with residents, families, and team members.
• Ability to build trust and rapport while effectively addressing questions, concerns, and service needs.
• Strong clinical judgment with the ability to recognize concerns that require escalation to the appropriate member of the care team.
• Experience managing multiple priorities and demands simultaneously in a fast-paced environment.
• Ability to collaborate effectively with nursing, interdisciplinary, administrative, and support teams.
• Strong initiative, organization, follow-through, and problem-solving skills.
• Commitment to delivering an exceptional resident and family experience while maintaining resident dignity, privacy, and confidentiality.

Core Values

• Passion – Building meaningful connections with residents and families through compassionate care, attentive service, and a genuine commitment to their experience.
• Respect – Listening to residents and families, treating every individual with dignity, and communicating with empathy, courtesy, and professionalism.
• Excellence – Combining clinical knowledge with exceptional service to anticipate needs, address concerns, and help deliver an outstanding resident and family experience.

Benefits

• Tuition reimbursement
• Employee referral bonus
• Health, vision, and dental benefits
• 401(k) with match
• Employee engagement and culture committee
• Company-sponsored life insurance
• Employee assistance program (EAP) resources

Pay

$35/hr - $45/hr

Schedule

11 am - 7 pm

Join our team at Roosevelt Rehabilitation and Healthcare Center, a 240-bed Sub-Acute and Long-Term Care facility where compassion and quality care are at the heart of everything we do. Our facility is thoughtfully designed with beautiful common spaces, creating a welcoming, home-like environment not only for our residents but also for our staff. We believe in fostering a positive and supportive workplace where employees feel valued, respected, and empowered to make a difference. Here, you'll be part of a collaborative and dedicated team that prioritizes professional growth, work-life balance, and a culture of appreciation.