Clinic Medical Assistant (MA) Back Office Supervisor - Primary Care

About the Role

Responsible for supervising the daily operations of the clinical staff of a medical clinic. Acts as a liaison between the back office and other clinic departments. Mediates issues between back office staff and physicians as well as other departments in the clinic.

Department Description

The Samaritan Family Medicine Residency Clinic (SFMRC) offers complete health care for patients and families across the spectrum of life, from newborns to seniors. The foundation of primary care is to build enduring and continuity-focused relationships with patients to promote better health. SFMRC consists of board-certified family medicine physicians and resident physicians at various stages of their post-graduate training. This clinic provides acute/same-day care, chronic disease management, preventative care, women’s health, general pediatric care, office-based procedures, and pre/post-natal care that aligns with the clinical competencies required by the Accreditation Council for Graduate Medical Education.

Requirements

• Registered or Certified Medical Assistant required.
• Previous medical back office experience/medical assistant training, or completion of a Medical Assistant/Certified Medical Assistant program required.
• Two (2) years experience in a healthcare setting required.
• Previous leadership/supervisory experience preferred.
• Healthcare Provider BLS required.

Skills

• Communication - Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss issues. Ability to perform group presentations and listen to and understand complex information and ideas.
• Adaptability/Flexibility - Ability to respond quickly and appropriately to situations that may arise with high-risk or diverse patient populations. Ability to adjust actions in relation to others and adapt to offer the best possible care to patients.
• Conflict Resolution - Ability to proactively resolve conflicts in a positive and constructive manner. Possess the knowledge and skills to handle complaints, settle disputes, and negotiate with others to reach mutually beneficial decisions.
• Problem Solving - Ability to identify complex problems, review related information, employ creativity and alternative thinking to develop and evaluate options and implement solutions.
• Time Management - Ability to organize, plan, and prioritize work to complete within required time frames and to follow up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure.
• Compliance - Ability to evaluate information to determine compliance with laws, regulations, or standards. Use knowledge and judgment skills to determine whether events or processes comply.

Physical Demands

The following physical demands are required for this role:

• Rarely (1 - 10% of the time): Rotate trunk sitting, pinch fingers, climb stairs.
• Occasionally (11 - 33% of the time): Lift (floor to waist: 0"–36") 20–40 lbs, lift (knee to chest: 24"–54") 0–20 lbs, lift (waist to eye: up to 54") 0–20 lbs, lift (overhead: 54" and above) 0–20 lbs, squat static (hold >30 sec), bend forward at waist, kneel (on knees), carry 1-handed 0–20 lbs, manual dexterity (hands/wrists).
• Frequently (34 - 66% of the time): Walk incline, lift (floor to waist: 0"–36") 0–20 lbs, push (0–20 pounds force), pull (0–20 pounds force), reach forward, reach upward, sit, stand, walk level surface, squat repetitive, rotate trunk standing, finger dexterity, grasp hand/fist, carry 2-handed 0–20 lbs.
• Continually (67 - 100% of the time): None listed.