Clinic Medical Assistant

Responsibilities

• Safely operate TMS equipment, delivering treatments as prescribed and monitoring patient response.
• Oversee administration and patient monitoring during Spravato (esketamine) and Ketamine treatments, ensuring patient safety and adherence to established protocols.
• Handle prior authorization requirements for interventional psychiatric services.
• Administer in-office psychiatric interventions, maintaining compliance and quality patient care.
• Respond timely to patient messages, medication refills, and prescription requests within the EHR system.
• Cook up with pharmacies for medication inquiries and requests.
• Manage clinical requests via fax and ensure thorough documentation.
• Professionally handle patient phone inquiries, providing high-quality support.
• Absorb and manage lab requests within clinical support operations.

Qualifications

• Certified Medical Assistant (CMA), Certified Nursing Assistant (CNA), or Emergency Medical Technician (EMT) with at least 1 year of clinical experience.
• Skilled in providing clinical support services and patient care.
• Comfortable and efficient with delivering remote support services.
• Willingness to engage in diverse clinical tasks and provide necessary support.
• Effectively collaborates with multidisciplinary clinical teams.
• Ability to evaluate workflows and suggest enhancements.
• Strong verbal and written communication skills.
• Able to adapt to changing priorities and multitask efficiently.
• Dedicated to achieving clinic objectives and exceptional patient care.