Clinic Med Office Receptionist

JOB SUMMARY/PURPOSE

Performs receptionist duties and provides clerical support for office. Greets patients and interfaces with hospital staff, clinical staff, patients and visitors in a professional manner.

DEPARTMENT DESCRIPTION

The Urgent Care teams at Samaritan Health Services treat conditions that require immediate attention, but are not considered to be life-threatening or severe enough to be cared for in the hospital emergency department. As a walk-in health care facility treating acute medical conditions, we bring convenient and affordable health care to residents and visitors of our communities.

EXPERIENCE/EDUCATION/QUALIFICATIONS

• High school diploma or equivalent required.
• Experience and/or training with computer applications required.
• Minimum of one (1) year experience and/or training in a position of similar responsibility and complexity preferred.
• Experience and/or training with medical/insurance terminology preferred.

KNOWLEDGE/SKILLS/ABILITIES

• Service Orientation - Successfully apply knowledge of various resources/models of recovery to assist and care for others.
• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
• Confidentiality - Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information.
• Time Management - Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure.
• Team Building - Ability to work, function and communicate on a multi-disciplinary team. Possess the knowledge and skills to develop constructive and cooperative working relationships with others and maintain them over time.
• Social Perceptiveness - Ability to work with a diverse population from pediatrics to geriatrics. Basic understanding of age-related differences in caring for and/or communicating with patients and caregivers. Possess personal sensitivity to the needs and experiences of others and a non-judgmental attitude towards persons of differing standards, values, lifestyles, and ages.

PHYSICAL DEMANDS

Rarely
(1 - 10% of the time)
Occasionally
(11 - 33% of the time)
Frequently
(34 - 66% of the time)
Continually
(67 – 100% of the time)

WALK - INCLINE LIFT (Floor to Waist: 0"-36") 20 - 40 Lbs
LIFT (Knee to chest: 24"-54") 0 - 20 Lbs
LIFT (Waist to Eye: up to 54") 0 - 20 Lbs
CARRY 1-handed, 0 - 20 pounds
CARRY 2-handed, 0 - 20 pounds
SQUAT Repetitive SQUAT Static (hold >30 sec)
PUSH (0-20 pounds force)
PULL (0-20 pounds force)
STAND
Climb - STAIRS
KNEEL (on knees)
REACH - Upward
REACH - Forward
MANUAL DEXTERITY Hands/wrists
FINGER DEXTERITY PINCH
FINGERS GRASP Hand/Fist