Clinic Manager - Metro Center

About the role

Nashville General Hospital is hiring for a Practice Manager as a full-time position in Nashville, Tennessee.

Responsibilities

• Supervise personnel, staffing, implementation of new and continued existing policies and procedures, adherence to TJC, HIPAA, PCMH, PCSP, performance improvement, and compliance policies.
• Aid staff and physicians with all areas of the practice; assist with training of existing staff and new staff.
• Plan, organize, and manage the operations and activities of one or more health clinics or health programs, ensuring a strategy for future growth in alignment with NGH’s vision, mission, and strategic plan.
• Provide financial and management expertise to ensure that all patients receive high-quality, affordable, and efficient care.
• Responsible for the day-to-day activities related to access, efficiency, productivity, service experience, scheduling, billing, provider communication, and quality.
• Maintain budgetary control and meet budgeted productivity targets; develop data collection systems and prepare regular statistical and progress reports.
• Ensure compliance, efficiency, and patient satisfaction by managing the flow of the clinic.
• Evaluate patient care, operation, and environment of the clinics and staff needs; implement and evaluate programs to meet current and anticipated needs.
• Manage revenue cycle components related to clinic operations, including charge reconciliation for providers and facility to meet budget targets; present monthly revenue reports to key staff.
• Conduct regular rounds to evaluate status of patient care, operation, and environment of the clinics and staff needs; make regular rounds to clinics to evaluate status of patient care, operation, and environment of the clinics and staff needs.
• Develop schedule, staff’s hours, and patient flow for the center while executing corporate policies and procedures.
• Establish priorities and guidelines for maintaining efficient and expedient workflow for the clinic.
• Oversee the clinic's plan for meeting productivity goals.
• Oversee the clinic's plan for meeting productivity goals.
• Develop, implement, and monitor strategies for encouraging staff to maintain a positive attitude and professional behavior.
• Facilitate resolution of problems and issues in a team-centered atmosphere.
• Facilitate site meetings, in-service meetings, attend and participate in management meetings, community partner meetings, and marketing activities as required.
• Monitor and ensure adequate stock of supplies, including all medicines and equipment.
• Serve as a liaison between the support center and department leads to ensure center resources are being deployed effectively from finance, operations, marketing, and training.
• Manage revenue cycle components related to clinic operations to include charge reconciliation for providers and facility to meet budget targets; present monthly revenue reports to key staff.
• Perform annual performance and development review for team members.
• Motivate/lead staff and set goals/priorities for staff and physician engagement.
• Ensure OSHA compliance.
• Interface with the support center and department leads to ensure center resources are being deployed effectively from finance, operations, marketing, and training.

Qualifications

• Master’s Public Health or Master’s Healthcare Management or relevant degree strongly preferred with at least two years clinic experience or Bachelor’s degree and 4 years’ experience.
• Minimum of three years’ experience in a clinic setting, previous PCMH/PCSP and experience with electronic medical records a plus.
• Previous management experience in a clinic preferred.

Benefits

Benefits begin on the first day of the month after one full calendar month of employment. Programs to reduce share of deductible and total out-of-pocket expenses. Metro Health Incentive Program - Access to high quality healthcare without incurring out-of-pocket expenses (see NGH providers without co-pays). Short and Long-Term Disability - up to 60% of eligible weekly pay. Life Insurance - Metro provides you with basic life and AD&D coverage equal to $50,000 ($32,500 if you are age 65 or older), at no cost to you. Retirement Plan - eligible up to IRS max limits and includes company contribution. Shift and Weekend Differential Pay Offered on Nights and Weekends. Tuition Reimbursement for employee and dependents. 12 paid holidays - any holiday worked is another holiday banked. Flexible Spending Accounts. Onsite Gym. Free Parking for all employees.

Pay

Details about pay are not specified in this posting.

Schedule

The shift is a Day Shift.