Clinic Manager, Lakeview

Responsibilities

• Deliver a high level of professionalism, empathy, and compassionate support and assistance to all of our patients, their families, and colleagues
• Greet and assist visitors and patients as they arrive at the office
• Review all patient paperwork for completion and accuracy
• Understand and be able to effectively communicate each of our modalities to patients and serve as a liaison between patients and Relief’s Admissions team and Providers
• Accurately set up, administer, and monitor patient treatments
• Follow TMS protocols determined by the Provider and properly execute changes to the protocols
• Provide and score weekly assessments to patients, including effectively administering a C-SSRS assessment as needed
• Field questions and inquiries for all patients within the facility
• Aid in phone calls, voicemails and emails from patients
• Follow TMS and all company protocols and procedures to ensure consistency in care across all clinics, maximize efficiency and meet required deadlines
• Other duties not listed, as assigned by the TMS Manager or Regional Director of Operations

Qualifications

• High School Diploma required, Bachelor’s Degree in Healthcare Administration, Psychology, or related field preferred, or equivalent experience
• 1 year Management/Leadership experience in a healthcare or mental health setting, with direct reports, highly preferred
• Proficiency in Google Suite/Drive
• Exceptional interpersonal, organizational, and customer service skills
• Strong problem solving abilities and attention to detail
• Excellent written and verbal communication skills
• Knowledge all health care regulations and confidentiality protocols, including HIPAA
• Ability to maintain confidentiality and demonstrate professional in all interactions
• Ability to work both with a team and autonomously in a fast paced environment