Clinic Manager

Proposed minimum salary: $5,000.00 monthly based on selected candidate’s qualifications. Work location: Dallas, TX. On-site role with a typical schedule of Monday – Friday, 8:00 AM to 5:00 PM.

About the role

A part of the Texas A&M University Health Science Center, Texas A&M College of Dentistry in Dallas was founded in 1905 and is a nationally recognized center for oral health sciences education, research, specialized patient care, and continuing dental education. The College of Dentistry is looking for a Clinic Manager to serve in the Oral Surgery department. The successful applicant will bring an expert level of experience to the position and understand the demands of supporting executives in a fast-paced environment.

Responsibilities

• Oversee clinic staff and operations; coordinate workflow and promote communications between functional areas.
• Manage the daily clinic schedule.
• Responsible, with help from clinic staff, for managing clinic revenue cycle, including EOB verification, treatment estimates, collecting and posting payments, setting up payment plans, and liaising with third-party billing company.
• Audit patient records for missing information, insurance documentation, and chart completeness.
• Serve as department document retention expert, implementing appropriate protocols aligned with A&M rules and regulations.
• Track status of all provider licensure, certification, and credentialing paperwork; process needed paperwork to ensure continuity of care.
• Identify issues and recommend solutions to enhance the patient experience and improve operational efficiency.

Supervisory

• Supervises and trains office and clinic staff based on established policies.
• Coordinates staff recruitment, interviewing, and hiring according to organizational guidelines.
• Assigns work to team based on priorities and evaluates staff performance.
• Conducts staff meetings and oversees staff payroll according to policy.
• Identifies areas for improvement and implements new administrative procedures.

Billing Administration

• Provide information to insurance carriers or patients regarding accounts, treatment plans, and other relevant information; notify insurance carriers of patient admission for precertification.
• Serve as patient resource on account and billing inquiries.
• Manage delinquent accounts according to School policy.
• Enter or oversee staff charged with entering CPT, ICD-9, and ADA codes to medical or dental services and diagnoses.
• Prepare documentation such as EOB copies for secondary billing.
• Manage AR by following up with patients and third-party payors; rebill claims and initiate account correspondence with relevant parties.

Requirements

• Bachelor’s degree in applicable field or equivalent combination of education and experience.
• Five years of experience in healthcare, medical, or dental office supporting clinic operations, to include management/supervisory experience.

Preferred Qualifications

• Relevant experience in oral surgery clinic.
• Relevant supervisory experience.
• Strong knowledge of dental office and clinic operations.
• Experience with and knowledge of medical and dental insurance processes.
• Experience with electronic health record (EHR/EMR) systems, especially Epic.
• Knowledge of accounting procedures, office administration, and medical/dental terminology.
• Knowledge of HIPAA regulations.

Skills

• Knowledge of medical billing and insurance claims.
• Experience reviewing and adjudicating billing disputes and helping with insurance appeal situations.
• Knowledge of supplies, equipment, and staff needed to operate a clinic.
• Experience utilizing an electronic health record, including entering and auditing data used for performance reports and billing.
• Knowledge of word processing and spreadsheet applications.
• Ability to multitask and work cooperatively with others.
• Strong verbal and written communication skills.
• Strong interpersonal and organizational skills.